Menzies Aviation LATAM · 1 month ago
Customer Service Duty Manager
Atlanta, GA
Full-time
Onsite
Mid Level
$70K/yr - $70K/yrMenzies Aviation is a global partner in the aviation industry, delivering time-critical logistics services. The Customer Service Duty Manager is responsible for overseeing customer service operations, ensuring safety, resource management, and financial performance during their shift.
Airlines/Aviation
No H1B
U.S. Citizen Only
Responsibilities
Full accountability to the Customer Service Manager for Health & Safety issues, operational and financial performance of their shift
Planning resource allocation in each business unit for their shift
Routine liaison with customer representatives
Liaison with internal and external customers and agencies
Producing routine reports
Support the development of business units with accurate and timely project work
Ensuring compliance with all internal and external operational and administrative requirements
Perform as a mentor to other employees
Required to attend the mandatory training imposed by the Company and Airlines as per job role
Provide training to employees in accordance with Company and Airline standards
Complete investigations and report compliance to the Sr. Management Team
Handling of all employee related issues, focusing on improving performance, professional conduct and ensuring attendance reliability
Duties as assigned
Qualification
Required
Excellent leadership and people management skills
Extensive management and/or support service experience, preferably in Customer Service
Strong communication and interpersonal skills balanced with a high level of confidence to influence and present at all levels
Interpersonal skills: Independence, decisiveness, and the ability to work accurately and independently of immediate support
All applicants must hold the requisite employment authority to work in the USA
Must be at least 18 years of age
Must have a current valid US driver's license
Ability to proficiently read, write and speak English
Able to remain calm under pressure
Must be comfortable lifting 70lbs
Must pass pre-employment drug screening
Must pass FBI background check and obtain US Customs seal
Must be available and flexible to work variable shifts including weekends and holidays
High School or better
Company
Menzies Aviation LATAM
Composed of a solid leadership team, with a clear direction and always honoring our values, we have established an operational and commercial growth strategy in Latin America, to continue fulfilling our mission: We help people keep moving, delivering with precision, twenty-four hours a day, every minute of every day.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase