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iA American Warranty Group · 5 hours ago

Human Ressources Technician

United States

Full-time

Remote

Entry Level

2+ years exp

iA American Warranty Group is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. They are seeking a Human Resources Technician to provide outstanding customer service and support to employees, focusing on administrative procedures related to life events and onboarding processes.

Financial ServicesInsuranceSmall and Medium Businesses

No H1B

Responsibilities

Analyzing, validating, and responding to various employee or manager requests related to the human resources department primary for US, partially for Canadian employees (phone, email)

Providing personalized support to our employees, retirees, and other partners in administrative procedures related to life events

Conduct new hire orientation and company onboarding

Perform work in compliance with regulations and policy

Communicating with various stakeholders in the organization

Simplifying explanations about the company's payroll, compensation, and benefits

Managing dissatisfaction, actively seeking solutions while respecting and referring to work policies

Maintains a high degree of professionalism - can interface with all levels of the organization as a primary point of contact for team

Supporting different teams and HR policies

Being willing to question oneself to influence the quality of one's work and contribution to the team

Identifying the necessary updates to documentation based on process changes

Contributing to the continuous improvement of recurring processes through suggestions and ideas for innovation

Showing curiosity to use artificial intelligence to bring operational efficiency gains

Updating our tools based on recurring changes (email templates, knowledge base)

Qualification

HR experienceFrench bilingualismCustomer serviceWorkday softwareSHRM accreditationTechnical tools proficiencyCommunication skillsProblem-solvingTeam collaboration