Kate Farms · 4 weeks ago
Director, Customer Service & Integrated Logistics
Goleta, CA
Full-time
Onsite
Director/Executive
$150K/yr - $171K/yr
10+ years expKate Farms is a medical food company focused on providing complete nutrition formulas for individuals with medical needs. The Director of Customer Service & Integrated Logistics will lead customer service and logistics efforts, ensuring timely order fulfillment and maximizing customer satisfaction through effective supply chain management.
Food and BeverageHealth CareNutritionOrganic Food
Responsibilities
Leads the development and implementation of all customer service and logistic strategies in support of Company objectives
Leads and drives customer service metrics for on-time and complete deliveries, transit time reduction, and minimization of OS&D claims
Leads continuous improvement identification and execution for department, and develops and maintains metrics for inventory, working capital, and variances to spend targets
Maintains and optimizes total delivered cost models inclusive of inbound freight, warehousing, transfer freight, and freight to customers
Participate in the Business Continuity Plan and Recall/Withdraw team
Comply with all Plant, State, and Federal OSHA, EPA, FDA, HACCP, and SQF regulations
Comply with GMP's in the co-manufacturing plants and distribution centers
Supports diverse hiring and related initiatives to meet company goals
Qualification
Required
Bachelor's degree in Supply Chain, Business Management, or equivalent
10 years of experience in Logistics and Supply Chain management
Able to work cohesively with multiple departments and teams
Strong computer skills, including advanced capability in Microsoft Excel and other data manipulation tools
Advanced analytical, problem solving, and decision making abilities
Able to work independently with a high level of accuracy
Consumer products experience
Experience with multiple ERP systems
Dedicated to building high-performing teams while also supporting employees' career growth in individual ways
Invites and uses the opinions and perspectives of others
Strong commitment to company mission and values
Ability to work independently and collaboratively in a fast-paced, dynamic environment
Respectfully shares and accepts feedback willingly from all levels of the organization
Benefits
Company-matched 401k plan
Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents
Generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure)
Two weeks of paid "Refresh" leave
80 hours of paid sick leave annually
11 paid holidays throughout the calendar year
Paid disability leave
Paid parental / pregnancy leave
Flexible Spending Accounts (FSA)
Tuition reimbursement
Employee Assistance Program
Company
Kate Farms
Kate Farms offers plant-based shakes and formulas for tube-fed adults and children.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$188MKey Investors
Novo HoldingsPacWest BancorpGoldman Sachs
2025-05-12Acquired
2022-09-19Series C· $75M
2021-06-15Debt Financing· $30M
Leadership Team
Michelle Laver
Co-Founder
Tom Beecher
President
Recent News
Company data provided by crunchbase