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TISTA Science and Technology Corporation · 1 month ago

Senior Applications/System Analyst - ECO

Austin, TX

Full-time

Onsite

Senior Level

5+ years exp

TISTA Science and Technology Corporation is seeking a Senior Applications/System Analyst who aims to make a positive impact for millions of people. This role involves leveraging monitoring tools and analyzing system data to identify and resolve service disruptions efficiently.

Application Performance ManagementCloud ComputingCloud SecurityCyber SecurityData ManagementData StorageDevOpsEnterprise ApplicationsIT InfrastructureIT Management

No H1B

U.S. Citizen Only

Responsibilities

Leverage monitoring tools such as SolarWinds, Dynatrace, Splunk, and ScienceLogic to pinpoint the root cause of service disruptions, ensuring minimal impact on business operations

Analyze system logs, performance metrics, and other relevant data sources to uncover patterns and trends that may contribute to service disruptions

Create detailed alert analysis, documenting priority analysis, impact analysis, trend analysis, and recommendations to restore service quickly

Partner with service owners, system administrators, and other teams to facilitate effective communication and cooperation in resolving issues

Participate in all Major Incident Management calls and provide expert analysis to isolate issues and bring the appropriate support team to the call to repair Major Incidents expeditiously

Escalate as per documented criticality matrix definitions and processes

Qualification

Enterprise monitoring toolsTroubleshooting complex issuesMajor Incident ManagementCritical thinkingWritten communicationVerbal communicationTeam collaboration

Required

Must should have operational experience working in a Command Center activity, actively communicating with teammates and mission partners to identify, analyze, correlate and assist to resolve performance issues that negatively impact IT enterprise systems, applications, infrastructure and services

Must have in-depth knowledge of and expertise in using enterprise monitoring tools [in use by the Department of Veterans Affairs] - these include ServiceNow, SolarWinds, Dynatrace, ScienceLogic, Splunk ITSI and others

Exceptional written and verbal communications skills

Extensive hands-on experience in troubleshooting complex technical issues with a distributed system environment

Must have familiarity with at least two of the following monitoring tools: SolarWinds, Splunk, AppDynamics, Dynatrace, and ScienceLogic

Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve issues efficiently

Experience participating in Major Incidents

Enthusiasm for staying up to date with industry trends, emerging technologies, and best practices related to troubleshooting and event management

Bachelor's degree in computer science, engineering, math or related technical discipline and 5+ years' work experience

Eight (8) years of additional relevant experience may be substituted for education (13 years total)

The ability to pass a Tier 2/Moderate Background Investigation