J. Allen Toyota ยท 3 weeks ago
Vehicle Acquisitions Specialist - J. Allen Toyota
Gulfport, MS
Full-time
Onsite
New Grad, Entry LevelJ. Allen Toyota is seeking a Vehicle Acquisition Specialist to enhance the customer experience and ensure a consistent and professional vehicle acquisition process. The role involves greeting customers, providing them with vehicle history reports and market valuations, and facilitating the acquisition process between service and sales.
AutomotiveLocal BusinessRetail
Responsibilities
Customer Greeting & Identification
Work alongside Service Valets to welcome each customer entering the service drive
Verify whether the customer has a scheduled appointment or is a walk-in
Customer Introduction & Value Proposition
Inform customers that, as a complimentary benefit of servicing at J. Allen Toyota, they will receive:
A CarFax Vehicle History Report
A Real-Time Market Valuation
Clearly explain that this information is for their personal records, but they may also choose to explore options such as selling or trading their vehicle
Reinforce that there is no obligation to sell or trade
Preparation & Delivery of Materials
For appointments: Have CarFax reports and market valuations pre-printed prior to arrival
For walk-ins: Generate and print documents upon arrival
Provide the customer with the CarFax and valuation within 15 minutes of check-in, noting that the valuation is contingent upon a physical inspection
Customer Options & Handoff
Ask the customer to notify you if they wish to explore options
If selling:
Collect required information and upload details/pictures into vAuto
Notify the Acquisition Manager (or Used Car Manager in their absence)
Customers will remain in the service lounge while appraisal is conducted
If the customer accepts the appraisal: Assist Acquisition Manager with documentation and check issuance
If the customer declines: Acquisition Manager to attempt to close the deal
If trading:
Notify the Acquisition Manager and/or Used Car Manager
Ensure a Salesperson is assigned
Facilitate a smooth handoff from Service to Sales
Coverage Requirements
At least one Specialist must be present in the service lane at all times
During peak traffic times, at least two Specialists must be present
Outside Of Service Lane Responsibilities
Appointment Confirmation Calls
Contact all customers with confirmed next-day service appointments
Introduce yourself, explain what they can expect on arrival, and highlight their complimentary CarFax and valuation
Next-Day Preparation
Print and organize CarFax reports and valuations for all confirmed service appointments
Ensure materials are sorted and ready for quick distribution
Vehicle Acquisition Outreach
Use the Private Offer section of vAuto to identify vehicles listed on platforms such as Facebook Marketplace, Cars.com, and Autotrader
Contact sellers with potential offers on behalf of J. Allen Toyota
Equity Mining
Leverage equity mining tools to identify customers in a positive equity position who may be good acquisition opportunities
Performance Standards
Customers must receive CarFax and valuation documents within 15 minutes of arrival
Specialists must maintain clear, professional communication with customers at every stage
All acquisition opportunities must be logged and escalated to the Acquisition Manager/Used Car Manager as required
Documentation and follow-up tasks must be handled promptly and accurately
Qualification
Required
Strict adherence to the Vehicle Acquisition Specialist process
Ability to greet and identify customers in the service lane
Capability to verify customer appointments and provide value propositions
Preparation and delivery of CarFax reports and market valuations
Ability to collect required information and upload details/pictures into vAuto
Notify the Acquisition Manager or Used Car Manager as necessary
Facilitate smooth handoff from Service to Sales
Conduct appointment confirmation calls and explain expectations to customers
Print and organize CarFax reports and valuations for service appointments
Use vAuto to identify vehicles listed on various platforms
Leverage equity mining tools to identify potential acquisition opportunities
Maintain clear, professional communication with customers
Log and escalate all acquisition opportunities as required
Handle documentation and follow-up tasks promptly and accurately
Benefits
A CarFax Vehicle History Report
A Real-Time Market Valuation
Company
J. Allen Toyota
J. Allen Toyota is a car dealership firm that offers deals on new and used car sales, service, and parts.
Founded in 1987
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase