Vanta · 9 hours ago
Senior Manager, Strategic Customer Success
United States
Full-time
Remote
Senior Level
7+ years expVanta is a company dedicated to helping businesses earn and prove trust through continuous security monitoring. As the Senior Manager of Strategic Customer Success, you will lead a team supporting Vanta's largest customers, focusing on driving measurable outcomes and building a high-performing team while influencing internal and external stakeholders.
Artificial Intelligence (AI)ComplianceCyber SecurityInternetSoftware
Responsibilities
Hire, mentor, and develop a team of Strategic CSMs, creating a culture of accountability, ownership, and customer obsession
Build clear operating rhythms, expectations, and success metrics that enable consistent performance and scalable excellence
Coach your team to operate as trusted advisors who guide customers through complex GRC and security programs
Diagnose challenges across the strategic customer segment and proactively design solutions, not just escalate them
Define and evolve Vanta’s upmarket success motion — including onboarding methodology, strategic planning, risk identification, and value realization
Operate at multiple altitudes: zoom out to identify systemic issues, and zoom in to solve root causes with precision
Use data to understand portfolio health, forecast risks, and drive prioritization for your team
Translate insights into clear action plans for adoption, expansion, and retention motions
Partner with RevOps to refine metrics, dashboards, and performance inspection mechanisms
Advise CSMs and customers on complex frameworks, risk programs, and best practices
Demonstrate strong domain curiosity and the ability to quickly absorb new information and translate it into customer strategy
Collaborate deeply with Sales, Account Management, Product, and Marketing to drive alignment around customer needs and business priorities
Represent the voice of strategic customers to influence product roadmap and cross-functional improvements
Participate in executive-level customer conversations and Vanta roadmap discussions
Guide your team through complex escalations with clarity, steadiness, and principled decision-making
Help the team remain focused and productive through change, setbacks, and ambiguity
Champion an iterative, learning-oriented culture — one that embraces experimentation and improvement
Travel for onsite engagements, executive business reviews, and strategic partnership meetings (approximately 25–40%)
Strengthen executive alignment and ensure customers understand the business value Vanta delivers
Qualification
Required
7+ years leading customer-facing or consulting teams (Customer Success, Account Management, or similar) supporting Enterprise or Strategic accounts
Demonstrated expertise in GRC or security compliance — or a proven ability to rapidly gain domain mastery in complex, regulated environments
Track record of owning strategic problems, building scalable solutions, and driving outcomes independently
Strategic Ownership: Identifies the work that matters most and drives it forward without waiting for direction
Data Literacy & Business Acumen: Uses metrics to diagnose performance, set priorities, and communicate impact
Leadership Judgment: Makes balanced, principled decisions that account for customers, the business, and the team
Communication & Influence: Brings clarity to complexity; aligns stakeholders across levels and functions
Resilience & Iteration Speed: Responds to challenges with composure, resourcefulness, and a bias for forward movement
GRC Fluency or Learning Agility: Advises credibly on compliance and risk or demonstrates structured domain curiosity
Exceptional critical thinking, structured problem-solving, and situational awareness
Comfort leading teams through uncertainty and change
Strong executive presence and experience in high-stakes customer conversations
Benefits
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks fully-paid parental Leave for all new parents
Health & wellness and remote workplace stipends
Family planning benefits through Carrot Fertility
401(k) matching
Flexible work hours and location
Open PTO policy
11 paid holidays in the US
Company
Vanta
Vanta is a trust management platform that automates compliance and risk management.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$503MKey Investors
Wellington ManagementSequoia CapitalCrowdStrike
2025-07-23Series D· $150M
2024-07-24Series C· $150M
2023-05-10Series B
Leadership Team
Christina Cacioppo
Cofounder and CEO
David Eckstein
Chief Financial Officer
Recent News
2025-12-20
Business Wire
2025-11-18
Company data provided by crunchbase