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Spectrum · 1 month ago

Customer Service Representative | Technical Support (Bilingual)

El Paso, TX

Full-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

Spectrum is a leading provider of communication and entertainment products. The Customer Service Representative role focuses on troubleshooting and resolving technical cable and video service issues while providing excellent customer service and support.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Troubleshooting and resolving technical issues related to cable and video services

Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more

Resolving TV inquiries while creating best-in-class customer experiences

Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service

Keeping a record of actions taken and creating documents that ensure customers’ service histories are available for future Representatives

Qualification

Customer service experienceBilingual in English/SpanishMS OfficeComputer skillsOrganizationMulti-taskingDependableProfessionalSolution-orientedResilientCommunicationTime managementResults-driven

Required

High school diploma or equivalent

Ability to work a variety of schedules including nights, weekends, and holidays

Bilingual in English/Spanish

Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Preferred

6+ months of customer service experience

1+ year working with computers and software applications

6+ months of heavy volume phone experience in customer service or a call center

MS Office

computer skills

typing

Communication

organization

time management

multi-tasking

customer service

Dependable

professional

solution-oriented

results-driven

resilient

Benefits

Fully paid training

Comprehensive health packages

Retirement savings

Free Spectrum services where available

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees