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LendNation · 1 month ago

Support Technician

Overland Park, KS

Full-time

Hybrid

Entry Level

1+ years exp

LendNation is seeking a Support Technician to provide expert technical and operational support for point-of-sale systems. The role involves assisting customers with their inquiries, troubleshooting software issues, and ensuring efficient operations for remote personnel.

BankingFinanceFinancial Services

Responsibilities

Serves as first point of contact for customers seeking assistance over the phone, email or other established means of contact and responds in a timely and professional manner

Walk customers through the problem-solving process

Troubleshoot and resolve Point of Sale (POS) software problems for remote branch personnel

Escalate unresolved issues to authorized individuals / departments

Provide guidance to remote branch personnel regarding the operational aspects of the POS software

Enter all activities performed in company tracking software as defined by policy

Perform remote computer and software administrative duties at branch locations on an as needed basis

Collect data and provide reports for POS systems on a daily basis

Predictable and reliable attendance is an essential requirement of the position

May perform other duties as assigned

Qualification

Point of Sale (POS) supportDesktop OS softwareHelp desk experienceWindows experienceDependabilityVerbal communicationWritten communicationProblem-solvingOrganizational skillsInitiative