ZT Systems ยท 1 week ago
Sr. Staff Customer and Product Quality Engineer
Secaucus, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$116K/yr - $155K/yr
8+ years expZT Systems is a technology infrastructure company that designs, builds, and delivers impactful solutions to world-class customers. The Sr. Staff Customer and Product Quality Engineer will work with customers and internal teams to ensure product quality and customer satisfaction while leading a team of quality engineers in resolving issues and implementing continuous improvements.
Cloud ComputingCloud InfrastructureInternet
Responsibilities
Interface with key customers and suppliers to ensure customer satisfaction and customer scorecard expectations are met
Provide day-to-day guidance and escalation points to customer and product quality engineers
Successfully drive resolution of customer issues within agreed-upon service level agreement
Mitigation of quality issues that impact the customer and internal operations
Identify systematic/process improvements involving customer quality excursions by working with multiple cross-functional teams including manufacturing, supplier, and design/sustaining engineering
Strive to build a continuous improvement mentality to develop and ensure a data-driven proactive quality culture
Work with customers to clearly define factory build report expectations including frequency of reports, expected data, and response to excursions
Host quality-related customer visits and audits Be an advocate for the customer through excellent knowledge of ZT manufacturing process, timely follow through, and customer focus
Qualification
Required
An Engineering BS degree in Electrical, Mechanical, Industrial, or similar field and 8+ years of experience, preferably in the Computer or Electronic Manufacturing industries (alternatively an MS and 6 + years experience)
Experience /certification in Lean / Six Sigma is strongly desired
Track both internal and external customer quality issues across multi-functional teams including Quality, Engineering, Procurement, Manufacturing, and Suppliers to timely and meaningful resolutions
Must be capable of effectively interfacing at all levels of the organization including the executive level both internally and with the customer
Strong leadership skills with proven ability to drive complex issues to closure in a timely manner and clearly communicate status updates and the results
Manage quality issue diagnosis, root-cause determination, and the implementation of corrective and preventive actions with the appropriate team(s)
Review failure analysis and corrective action reports through well-managed customer-facing communications
Communicate customer feedback regarding quality and reliability performance against customer requirements and help the company incorporate into our strategic goals
Project planning and leadership experience
Possess relationship management abilities; strong customer-facing skills
Experience in working within a global organization is a plus
Demonstrated success working in dynamic organization while leading a team through objectives with multiple priority levels
Experience in leading and mentoring less-experienced team members
Experience creating win-win scenarios with multiple stakeholders/interests to gain buy-in to meet quality objectives
Excellent data diagnostic & analytical skills
Knowledge of database/reporting systems, strong Excel skills
Benefits
Performance-based annual bonus eligibility
401(k) retirement savings plan with generous company match
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Generous paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities
Matching gifts and volunteer programs to support causes you care about
Company
ZT Systems
ZT Systems is a manufacturer of computer hardware products for cloud and telecom service providers.
1001-5000 employees
H1B Sponsorship
ZT Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2024-08-19Acquired
Leadership Team
Tom Lattin
Vice President, Platform Engineering
Recent News
TechChannel News
2025-11-12
2025-11-11
Company data provided by crunchbase