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Trupanion · 7 hours ago

Partner Support Coordinator - Spanish Bilingual

Seattle, WA

Full-time

Hybrid

Entry, Mid Level

$23/hr - $23/hr

2+ years exp

Trupanion is a leading provider of medical insurance for cats and dogs in North America. They are seeking a dedicated and customer-focused Partner Support Coordinator to provide real-time, multi-channel support to key partners such as veterinary hospitals and breeders, enhancing customer experience and strengthening partner relationships.

Health CareHealth InsuranceInsurancePet

Responsibilities

Provide real-time support via phone, email, and chat across all partner channels

Handle a high volume of inbound and outbound communications in a queue-based environment

Troubleshoot technical and process-related issues, escalating when appropriate

Provide accurate information on Trupanion products, coverage, policies, claims, and partner programs

Conduct thorough research and provide solutions to complex partner needs, with the ability to respond to and resolve concerns

Navigate complex situations with professionalism, sound judgment, and a solutions-oriented mindset

Collaborate cross-functionally with internal teams to ensure seamless partner experiences

Consistently meet or exceed productivity, quality, and customer satisfaction metrics

Qualification

Customer support experienceBilingual in EnglishSpanishVeterinary industry experienceCRM proficiencyCommunication skillsAttention to detailProblem-solving skillsWork in fast-paced environment