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UPS · 9 hours ago

Customer Success Representative-3

Alpharetta, GA

Full-time

Onsite

New Grad, Entry Level

UPS is a Fortune Global 500 organization that offers innovative solutions and a rewarding culture. The Customer Success Representative will work with customers and business partners to ensure successful onboarding onto UPS Capital solutions, while also serving as a point of contact for customer inquiries post-purchase.

LogisticsMessagingTransportation

No H1B

U.S. Citizen Only

Responsibilities

Supports successful and expedient activation and onboarding of customers (Direct, Channels & Platforms) to expedite transaction production, increase customer retention, and reduce churn

Provides a seamless onboarding customer experience through the initial stages of the customer journey using a combination of interactive demonstrations, proactive customer outreach and follow up, and daily activity monitoring

Trains customers on tools, systems, and solutions to ensure thorough customer understanding

Nurtures customers through activation and proper solution usage and proactively resolve customer issues

Audits customer milestones for accuracy and operational effectiveness, and provide expedient resolution of issues (milestones include solution go-live, first transaction, first bill, first claim)

Troubleshoots technical issues in real-time (live) for customers’ digital solutions and coordinate technical issue resolution with IT

Balances multiple deployments and onboarding schedules to meet stakeholder goals and expectations

Provides one centralized place for all customer support and inquiries, providing an easy and seamless customer support experience with one-call resolution (onboarding and technology integration, policy information & modifications, customer service and account information, billing, claims)

Collect Voice of Customer feedback to help inform product and roadmap strategy and design

Qualification

Customer onboardingTechnical troubleshootingDigital literacySupply chain knowledgeChange agilityCommunication skillsTime managementActive listeningInterpersonal skills

Required

Strong written and verbal communication skills

Strong digital literacy and fluency in different technology solutions and systems

Strong time management and organizational skills

Great active listening skills

Exceptional interpersonal and rapport building skills

Demonstrates a detailed understanding of supply chain concepts

Demonstrates a basic understanding of risk management principles; identifies the risk factors that impact a client's insurance needs

Demonstrates a general understanding of ways to identify and measure the current needs of the customer

Demonstrates change agility and flexibility

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer