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QuidelOrtho · 5 hours ago

Customer Service Specialist I

Athens, OH

Full-time

Onsite

Entry Level

$38K/yr - $40K/yr

1+ years exp

QuidelOrtho is a world-leading in vitro diagnostics company that provides fast, accurate, and consistent testing. The Customer Service Specialist I role involves delivering superior customer service, managing orders, and ensuring customer satisfaction through effective communication and problem resolution.

Medical Device

Hiring Manager

Amee Cramond

Responsibilities

Creates, enters, and manages customer orders (via phone/fax/email or E-channels)

Responsible for front-line inquiry and complaint management: Responds to all queries (e.g. order status, product information, stock availability, company policies, price quotes, requests for documentation, etc.,) to achieve a “closed-loop” resolution process, which limits the need for customers to reach out multiple times

Reviews reports in Excel, responds to voicemail, engages in call out activities, and other requests as demanded by business needs

Updates and maintains customer account and contact information in order management system as appropriate

Thinks and communicates cross-functionally to investigate, research and resolve all exceptions and adjustments promptly and accurately including any necessary coordination with other QuidelOrtho departments

Perform job duties in a way that meets or exceeds individual performance metrics established by the Customer Service organization in support of exceptional customer experience (e.g. call quality, order accuracy, Telephony and Written Excellence) and exemplifies the QuidelOrtho Leadership Attributes

Supports execution of marketing programs developed by QuidelOrtho

Perform other work-related duties as assigned

Qualification

Customer service experienceMicrosoft Office proficiencyMulti-taskingComposure under stressWritten communicationOral communication

Required

Education: High School Diploma required

Experience: 1-3 years' experience in customer-facing role

Ability to Multi-task and manage multiple conflicting priorities

Ability to maintain composure through stressful situations

Proficient in Microsoft Office Applications

Excellent written and oral communication skills required

Benefits

Comprehensive benefits package including medical, dental, vision, life, and disability insurance

401(k) plan

Employee assistance program

Employee Stock Purchase Plan

Paid time off (including sick time)

Paid Holidays

Company

QuidelOrtho

Glassdoor3.5

> Bringing precision and passion in everything we do QuidelOrtho stands at the forefront of testing, tracking and disease analysis of health conditions ranging from HIV and hepatitis C to flu, strep and COVID-19.

Founded in 1937

5001-10000 employees