Support Technician jobs in United States
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JE Dunn Construction · 9 hours ago

Support Technician

JE Dunn Construction is a company that values inspired people and innovative tools to drive success. The Support Technician will provide essential support to end users, addressing software malfunctions and ensuring proper use of technology within the organization.

Building MaintenanceBuilding MaterialConstruction
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Identifies, researches and solves basic end user inquiries regarding PC, tablet, and telephony issues, utilizing phone and remote-control software
Creates and assigns work orders in the IT ticketing system, and documents resolutions
Maintains records of daily data communication transactions, problems, remedial actions taken and installation activities
Provides instructions regarding proper use of hardware and software systems as they are deployed to end users
Performs software repairs and maintenance as required by IT

Qualification

End User SupportPC Software KnowledgePC Hardware KnowledgeMS Office ProficiencyProblem SolvingListening SkillsNetworking KnowledgeCommunication SkillsAttention to DetailTeam Collaboration

Required

Ability to perform work accurately and completely, and in a timely manner
Communication skills, verbal and written
Proficiency in MS Office
Listening skills
Ability to quickly and effectively solve complex problems
Ability to deliver quality through attention to detail
Thorough knowledge of personal computer software including operating systems
Thorough knowledge of PC components and associated hardware
Ability to solve technical issues
Knowledge of networking and telecommunications
Ability to build relationships and collaborate within a team, internally and externally
Associate's degree in computer science or related field
In lieu of the above requirements, relevant experience will be considered
Must be able to lift up to 25 pounds
May require periods of travel
Normal office environment
Frequent activity: Sitting, Viewing Computer Screen
Occasional activity: Standing, Walking, Bending, Reaching above Shoulder

Preferred

0 -2 years previous help desk or desktop experience

Company

JE Dunn Construction

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J. E. Dunn Construction Group is a privately-owned construction company engaging in the commercial construction industry.

H1B Sponsorship

JE Dunn Construction has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Terry Dunn
Director of Field Operations
Company data provided by crunchbase