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JE Dunn Construction · 9 hours ago

Support Technician

Kansas City, MO

Full-time

Onsite

New Grad, Entry Level

0+ years exp

JE Dunn Construction is a company that values inspired people and innovative tools to drive success. The Support Technician will provide essential support to end users, addressing software malfunctions and ensuring proper use of technology within the organization.

Building MaintenanceBuilding MaterialConstruction

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Identifies, researches and solves basic end user inquiries regarding PC, tablet, and telephony issues, utilizing phone and remote-control software

Creates and assigns work orders in the IT ticketing system, and documents resolutions

Maintains records of daily data communication transactions, problems, remedial actions taken and installation activities

Provides instructions regarding proper use of hardware and software systems as they are deployed to end users

Performs software repairs and maintenance as required by IT

Qualification

End User SupportPC Software KnowledgePC Hardware KnowledgeMS Office ProficiencyProblem SolvingListening SkillsNetworking KnowledgeCommunication SkillsAttention to DetailTeam Collaboration

Required

Ability to perform work accurately and completely, and in a timely manner

Communication skills, verbal and written

Proficiency in MS Office

Listening skills

Ability to quickly and effectively solve complex problems

Ability to deliver quality through attention to detail

Thorough knowledge of personal computer software including operating systems

Thorough knowledge of PC components and associated hardware

Ability to solve technical issues

Knowledge of networking and telecommunications

Ability to build relationships and collaborate within a team, internally and externally

Associate's degree in computer science or related field

In lieu of the above requirements, relevant experience will be considered

Must be able to lift up to 25 pounds

May require periods of travel

Normal office environment

Frequent activity: Sitting, Viewing Computer Screen

Occasional activity: Standing, Walking, Bending, Reaching above Shoulder

Preferred

0 -2 years previous help desk or desktop experience

Company

JE Dunn Construction

Glassdoor4.3

J. E. Dunn Construction Group is a privately-owned construction company engaging in the commercial construction industry.

Founded in 1924

Kansas City, Missouri, USA

1001-5000 employees

http://www.jedunn.com

H1B Sponsorship

JE Dunn Construction has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)