IT Manager, Ops Tech Solutions (OTS) jobs in United States
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Amazon · 3 hours ago

IT Manager, Ops Tech Solutions (OTS)

positionBaltimore, MD
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$105K/yr - $185K/yr
date5+ years exp

Amazon is a leading technology company dedicated to providing innovative support to its Operations team. The IT Manager for Ops Tech Solutions will lead a team of IT professionals, ensuring effective technical support and compliance with safety standards while managing infrastructure builds and maintaining service level agreements.

Artificial Intelligence (AI)DeliveryE-CommerceRetail
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H1B Sponsor Likelynote

Responsibilities

Hire, train, and develop a team of IT professionals
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
Interact with management and staff to provide technical assistance for continuous improvement of IT solutions
Establish and maintain a positive, productive relationship with operational partners and staff
Lead infrastructure builds in new facilities
Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations
Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA)
Develop and maintain policies, procedures, and processes
Oversee management of equipment and parts inventory
Create, manage, and support recognition and communication programs
Travel up to 30%

Qualification

Linux systems administrationTeam leadershipHardware architecturesSystem management toolsCustomer service

Required

5+ years of developing a team of technical professionals across multiple locations experience
2+ years of leading technology teams as a information technology operations manager experience
Bachelor's degree, or 4+ years of professional or military experience
Knowledge of Linux or Unix systems administration

Preferred

Knowledge of hardware architectures
Experience with system management tools and client/server environments

Benefits

A full range of medical, financial, and/or other benefits

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
Kleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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