Apply on Employer Site

Guardian Life · 8 hours ago

Multi-Life Billing and Service Specialist

Pittsfield, MA

Full-time

Onsite

New Grad, Entry Level

$43K/yr - $64K/yr

Guardian Life is seeking a Multi-Life Billing & Service Specialist who enjoys problem-solving and effective communication. The role involves processing invoices, managing customer relations, and providing education on Guardian's processes.

DentalFinancial ServicesHardwareInsuranceLife Insurance

No H1B

Responsibilities

Process timely and accurate invoices

Manage post-sale operations to meet the needs of various clients

Manage end to end communication, resolution and communication to customer inquires

Build and maintain strong relationships with assigned Multi-Life customers

Proactively manage customer plans activity to ensure integrity of all assigned accounts, timely communication, and accurate data

Provide upfront and continual education of the customer on Guardian processes, policies, procedures including self-service functionality and navigation

Develop and provide technical expertise relative to Guardian system platforms

Proactively solve complex scenarios

Assist when necessary issuing policies

Qualification

ExcelAnalytical skillsProblem solvingOrganizational skillsCommunication skillsCritical thinkingCustomer service experienceDI product knowledgeNew business processing