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SPG - Specialty Program Group · 1 month ago

Bilingual Account Manager

New York, NY

Full-time

Onsite

Entry Level

$55K/yr - $60K/yr

1+ years exp

Specialty Program Group (SPG) is the wholesale & MGA division of HUB International seeking a customer-oriented Account Manager. The role involves acting as a liaison for customer accounts, managing inquiries, and ensuring high customer satisfaction.

FinanceImpact InvestingInsuranceMarketing

Responsibilities

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Qualification

Customer support experienceCRM systems familiarityPhone contact handlingActive listeningMulti-taskingCustomer orientationCommunicationPresentation skillsTime management