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CoralTree Hospitality · 12 hours ago

Front Office Manager

Orlando, FL

Full-time

Onsite

Mid, Senior Level

3+ years exp

CoralTree Hospitality is committed to enriching career and life experiences through unparalleled benefits. The Front Office Manager at Springhill Suites Lake Nona Orlando will oversee the hotel office team, ensuring efficient guest check-in and check-out processes while providing exceptional customer service.

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Responsibilities

Supervise and assist front desk agents in performing their duties, ensuring smooth operations and efficient guest service

Coordinate guest check-in and check-out processes, ensuring accuracy in registration, payment and room assignment procedures

Handle guest inquiries, requests, and complaints, resolving issues promptly and to the guest’s satisfaction

Maintain a guest-centric approach, providing exceptional customer service and ensuring guest needs are met

Address guest concerns and complaints professionally, escalating issues as necessary

Monitor guest feedback and reviews, identifying areas for improvement and implementing appropriate measures

Train and mentor front desk agents, ensuring they have the necessary skills and knowledge to perform their role effectively

Provide ongoing coaching and feedback to enhance guest service skills and problem-solving abilities

Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction

Coordinate with housekeeping to ensure timely room readiness and cleanliness standards

Prepare and maintain front desk reports, including occupancy reports, guest arrival and departure lists, and revenue reports

Assist in managing room inventory and reservations, optimizing room occupancy and revenue

Foster a positive work environment that promotes teamwork, collaboration, and employee engagement

Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards

Implement and monitor quality assurance programs to uphold brand standards and deliver a consistent guest experience

Assist GM to hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc

Champion and maintain brand standards

Perform any other duties as assigned

Qualification

Front desk operationsGuest servicesHotel management systemsMicrosoft OfficeCommunication skillsProblem-solving skillsMultitasking skillsOrganizational skillsAdaptability