Vanta · 3 hours ago
Manager, Partner Customer Success
United States
Full-time
Remote
Mid, Senior Level
4+ years expVanta is a company focused on helping businesses earn and prove trust through continuous security monitoring. The Manager, Partner Customer Success will lead a team that drives adoption and retention across Vanta’s partner ecosystem, developing scalable processes and collaborating with cross-functional stakeholders to achieve exceptional customer outcomes.
Artificial Intelligence (AI)ComplianceCyber SecurityInternetSoftware
Responsibilities
Hire, coach, and develop a team of Partner CSMs who consistently deliver customer value, operational excellence, and strong partner relationships
Model and foster a culture of customer obsession, accountability, and cross-functional collaboration
Build onboarding and enablement programs that ramp new hires to proficiency and prepare the team for ongoing growth
Take strategic ownership of partner lifecycle management — from onboarding and enablement to adoption, advocacy, and long-term retention
Identify problems proactively and drive solutions to completion rather than escalating — demonstrating strong judgment, resilience, and creative problem-solving
Develop scalable, repeatable processes that empower partners to deliver successful customer outcomes at high velocity
Use data to identify opportunities, risks, patterns, and insights — and translate those into action plans for your team and partners
Define and track key business metrics (e.g., partner activation, customer adoption, renewal health), making data-backed decisions without needing direction
Operate effectively at multiple altitudes: deep in tactical details when needed while maintaining ownership of the broader strategy
Partner closely with Revenue Operations, Partnerships, Sales, Product, Marketing, and Support to improve the Partner CS experience and product fit
Rally teams around shared goals, aligning efforts to drive meaningful impact for partners and customers
Represent the voice of the partner and their customers across internal forums, influencing product roadmap and GTM strategy
Guide your team and partners in effectively leveraging Vanta as the foundation of a modern GRC program
Qualification
Required
4+ years leading customer-facing teams (Customer Success, Account Management, or Partner-focused roles)
Demonstrated ability to do more than manage people — you own programs, solve ambiguous problems, and drive strategic outcomes
Experience managing up, across, and down to influence stakeholders and move initiatives forward
Strong data literacy and business acumen — ability to analyze trends, uncover insights, forecast impact, and drive decisions autonomously
Proven ability to build and refine processes in a high-growth environment
Passion for customer and partner success, with a track record of building trusted relationships and navigating complex issues
Experience supporting customers across SMB and Enterprise segments; international experience a plus
Resilient, creative problem solver who maintains a non-emotional, pragmatic approach to setbacks
Growth mindset and deep curiosity — eager to iterate, learn quickly, and continuously improve
Ability to balance high-level strategy with tactical excellence
Preferred
GRC or security compliance background is a plus, but not required
Benefits
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks fully-paid parental Leave for all new parents
Health & wellness and remote workplace stipends
Family planning benefits through Carrot Fertility
401(k) matching
Flexible work hours and location
Open PTO policy
11 paid holidays in the US
Company
Vanta
Vanta is a trust management platform that automates compliance and risk management.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$503MKey Investors
Wellington ManagementSequoia CapitalCrowdStrike
2025-07-23Series D· $150M
2024-07-24Series C· $150M
2023-05-10Series B
Leadership Team
Christina Cacioppo
Cofounder and CEO
David Eckstein
Chief Financial Officer
Recent News
2025-12-20
Business Wire
2025-11-18
Company data provided by crunchbase