Sunrise Childrens Foundation · 1 month ago
IT Technician
Las Vegas, NV
Full-time
Onsite
New Grad, Entry Level
0+ years expSunrise Children's Foundation is seeking an IT Technician to provide essential Help Desk and technical support for their staff. This role focuses on troubleshooting, installations, account access, and device setup, while maintaining equipment and security systems across multiple sites.
ChildrenCommunitiesNon Profit
Responsibilities
Serve as the first point of contact for employees seeking technical assistance in person, by phone, email, or through remote support software
Manage and resolve tickets through the organization’s cloud-based ticketing system (E-WorkOrders)
Diagnose and resolve Tier I and Tier II issues, including account access, printing, email, network connectivity, and application errors
Assist with installing, configuring, and maintaining desktops, laptops, tablets, and peripheral devices
Support setup and troubleshooting of workstations, printers, and other peripherals connected to local or cloud-based networks
Assist with installing, configuring, and maintaining desktops, laptops, tablets, and peripheral devices
Monitor and report security alerts, phishing attempts, or device vulnerabilities to the Lead IT Technician
Maintain proper documentation of passwords, access credentials, and IT asset changes in accordance with SCF policies
Assist in preparing IT documentation, user guides, and standard operating procedures as directed
Maintain accurate inventory of IT assets, including computers, tablets, peripherals, and accessories
Assist with basic training for users on software, hardware, and IT best practices
Collaborate with the Lead IT Technician and department leadership to ensure consistent service delivery
Provide on-site and remote assistance across all SCF locations as needed (Las Vegas, Henderson, North Las Vegas, etc.)
Work with other departments during organizational and fundraising events as directed
Perform other duties as assigned by the Lead IT Technician or IT & Facilities Director
Executing IT Support Technician responsibilities, including but not limited to setup and troubleshooting standard and non-standard computer software (IBM Security MaaS360, RemoteGhost, Office, Google Chrome, Adobe Reader, ChildPlus, NuancePDF, etc.)
Qualification
Required
High school diploma or equivalent is required
6 months of IT support or related technical experience required
Maintain a positive attitude towards others and interact tactfully and discreetly
Knowledge of Microsoft Windows 10/11, Microsoft 365, and Active Directory user management
Familiarity with Intune device management, basic networking, and endpoint security concepts
Competence in installing and troubleshooting hardware, software, and peripherals
Basic understanding of networking (TCP/IP, DNS, DHCP, VPNs)
Experience with ticketing systems, such as E-WorkOrders or similar platforms
Strong troubleshooting and communication skills
Preferred
Bilingual (English- Spanish) speaking and writing skills preferred
1 - 2 years of IT support work experience is preferred
Coursework or certification in IT, Information Systems, or a related field is preferred
Experience in non-profit or multi-site organizations is preferred
A valid Driver's License & clean driving record must be maintained throughout the duration of employment with SCF
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Supplementary Benefits
Employer Paid Life Insurance
Employer Paid Short-term and Long-term Disability
PTO with Accrual Starting at Hire
401(k) with a match
COVID Paid Sick Leave
10 Paid Holidays
Hardship Assistance Fund
Employee Assistance Program (EAP)
Wellness Programs
Company
Sunrise Childrens Foundation
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kathy Knickelbein
Child Care Partnership Manager
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