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UKG · 4 weeks ago

Enterprise Customer Account Manager

United States

Full-time

Hybrid

Senior Level, Lead/Staff

$170K/yr - $170K/yr

8+ years exp

UKG is a company focused on creating impactful workforce solutions. The Enterprise Customer Account Manager will be responsible for managing and expanding customer relationships within assigned enterprise accounts, utilizing consultative selling skills to meet business objectives.

Bookkeeping and PayrollHuman ResourcesSoftware

Comp. & Benefits

Responsibilities

Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth

Attend industry events, trade shows, and conferences relevant to your customer base

Proactively develop, utilize, and maintain a deep understanding of the customer's industry

Advise, consult, and support customers on best and next practices in the utilization and expansion of services

Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts

Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account

Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account

Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships

Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions

Share new product offers and innovations during business reviews to drive sales

Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams

Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline

Qualification

SaaS solutionsConsultative sellingSales managementCustomer relationship buildingSales methodologyCommunication skillsNegotiation skillsCollaboration skills