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Petco · 1 month ago

Director, Product Management, Digital Shopping & OMS

San Diego, CA

Full-time

Onsite

Director/Executive

$195K/yr - $292K/yr

8+ years exp

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. They are seeking a senior product leader to own Petco’s digital shopping and order management experience across various platforms, aiming to improve revenue, conversion, and customer experience.

Animal FeedNutritionPet

H1B Sponsor Likely

Responsibilities

Lead and develop a team of Product Managers and Manager-level PMs

Own the long-term product vision and roadmap for Petco’s digital shopping, post-purchase, OMS, and digital fulfillment experiences

Prioritize work that drives conversion, AOV, Repeat Delivery, and fulfillment reliability

Elevate the end-to-end shopping experience across discovery, search, PDPs, cart, checkout, and order tracking

Build a strong experimentation culture through A/B testing, funnel optimization, personalization, and recommendations

Establish a high bar for accountability, prioritization, and data-driven decision making

Partner with engineering to deliver scalable systems, strong architecture, and reliable execution

Work with UX/design to elevate usability on all surfaces, with a particular focus on mobile

Collaborate with store operations, supply chain, and fulfillment partners to improve OMS accuracy, routing, pickup/delivery flows, and post-purchase communication

Work with the Services organization to integrate booking, scheduling, and service-related journeys into the shopping experience

Partner with CRM, Loyalty, and Marketing to embed membership, rewards, and targeted offers into shopping and fulfillment flows

Improve speed, stability, accessibility, SEO, and overall digital experience quality

Strengthen digital merchandising, attach-rate strategies, and add-on recommendations to lift AOV

Reduce friction across BOPUS and Same-Day Delivery through clearer handoff, better store readiness, and improved communication

Own funnel performance across the entire shopping and fulfillment journey

Define metrics, instrumentation standards, experimentation practices, and reporting expectations for the portfolio

Partner with analytics to turn insights into prioritized, high-impact work across conversion, retention, fulfillment, and loyalty

Ensure every initiative has clear success criteria, measurable outcomes, and ongoing performance monitoring

Qualification

Digital product managementEcommerce fundamentalsOmnichannel retailTechnical fluencyData-driven decision makingCross-functional leadershipBusiness acumenTeam leadershipCustomer experience focus

Required

Bachelor's degree or equivalent practical experience

8+ years in digital product management, including 3+ years leading managers in a consumer-facing ecommerce or omnichannel environment

Strong business acumen and the ability to quantify impact, model tradeoffs, and prioritize work that grows revenue and margin

Demonstrated success delivering large-scale digital products and customer-facing experiences

Deep understanding of ecommerce fundamentals: navigation, search, PDPs, cart, checkout, payments, fulfillment, and post-purchase

Experience with omnichannel retail, particularly BOPUS and ship-from-store

Solid technical fluency across APIs, web/mobile architecture, integrations, and platform performance

Ability to lead through ambiguity, build alignment across functions, and drive clear decisions

Preferred

Background in brick-and-mortar or hybrid digital/physical retail (strong plus)

Benefits

Health and financial benefits

401K

Incentives

PTO

Company

Petco

Glassdoor3.0

Where the Pets Go. Celebrating 60 years of helping pets live their best life!

Founded in 1965

San Diego, California, USA

10001+ employees

https://www.petco.com/unleashed

H1B Sponsorship

Petco has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (32)

2024 (19)

2023 (31)

2022 (27)

2021 (20)

2020 (21)