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Osaic · 5 hours ago

Desktop Engineer II

Scottsdale, AZ

Full-time

Hybrid

Mid Level

$70K/yr - $80K/yr

3+ years exp

Osaic is a financial services company seeking a Desktop Engineer II responsible for maintaining the workstation toolset and managing hardware, operating systems, and software for enterprise workstations. The role involves assisting staff with desktop/laptop support and working on Desktop Infrastructure projects to implement new tools and technologies.

Business DevelopmentFinancial ServicesWealth Management

No H1B

Responsibilities

Responsible for activities related to major rollouts and releases, including deployment planning, communication, problem tracking, and resolution

Assist teammates with laptop imaging, desk setups, and hardware support

Software support – Configure, reload, update and troubleshoot all company-approved software

Properly document all actions in an ITSM issue tracking system to ensure timely follow-up and resolution

Qualification

Windows platform supportMicrosoft Endpoint Configuration ManagerWindows Active DirectoryTroubleshooting network issuesCompti A+ certificationITIL Foundation certificateScriptingPowerShellCustomer service skillsCommunication skillsOrganizational skillsProblem-solving skills

Required

Associates degree in IT/IS-related area of study from a two-year college or technical school or three-year related experience preferred, or an equivalent combination of education and experience. High School Diploma or equivalent (GED) required

Three to five years prior experience in a computer support role, supporting both in office and remote users

Prior experience in diagnosing and resolving complex issues related to the Windows platform and its applications

Previous experience troubleshooting network connectivity and VPN issues

Previous experience with imaging systems utilizing Microsoft Endpoint Configuration Manager (MECM)

Previous experience with client security tools such as BitLocker Drive Encryption or comparable product

In depth knowledge and experience of Windows Active Directory (Computer accounts, Users and Groups)

Superior customer facing skills, ability to provide support to executive leaders within the organization

Strong interpersonal, verbal, written and listening communication skills

Demonstrated organizational, planning and time management skills

Ability to foster strong working relationships within the team but also across the organization

Demonstrate ability to share knowledge with fellow team members

Capable of resolving issues, documenting solutions, sharing them with team members, and, when possible, addressing the root cause to prevent recurrence

In depth knowledge and experience in a Windows environment, and the use of MS Office software such as Word, Excel, Outlook

Proficient in the use of trouble ticket applications such as Service Now

Proficient in the use of multiple forms of communication (e.g. phone, email, and Instant Messaging) to achieve objectives of the position

Ability to support software deployments and rollouts

Ability to interact with hardware vendors for break/fix issues

Innovative and resourceful approach to problem solving

Ability to follow company standards and procedures as mandated by Osaic

Ability to follow sanitization and disposal procedures

Ability to rapidly learn new software applications and hardware

Ability to prioritize multiple tasks successfully without losing composure and compromising productivity

Able to work both independently as well as collaboratively

Able to maintain a professional demeanor and to interact with all levels within the organization