A.M. Leonard · 1 month ago
Business Service Representative
Piqua, OH
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrA.M. Leonard is a leader in the horticultural tool and supply industry, dedicated to providing quality products and exceptional customer service. The Business Service Representative will engage with customers through marketing support and lead development, focusing on building relationships and supporting business growth.
Manufacturing
No H1B
Responsibilities
Engage prospects through outbound calls that complement digital marketing campaigns
Quickly follow up with marketing-qualified leads to keep momentum moving
Reach out to existing customers with warm, timely conversations about seasonal products and promotions
Provide a personal touch to email marketing with targeted follow-up calls
Share customer insights to help shape future marketing strategies
Introduce and promote the Pro+ business rewards program
Track lead quality and campaign results to help the team continuously improve
Create meaningful, positive customer interactions that elevate their experience
Have consultative conversations to understand customers’ needs and challenges
Recommend products and solutions that support their seasonal planning
Build rapport with small to mid-size businesses that value regular personal contact
Serve as a knowledgeable resource by answering questions and offering expert guidance
Represent A.M. Leonard’s commitment to exceptional service in every interaction
Accurately process inbound orders and assist with customer inquiries
Route complex issues to the proper departments when needed
Update customer records with accurate and helpful information
Assist with account setup, Pro+ enrollment, and basic troubleshooting
Support the team during peak seasons with order processing and customer communication
Contact marketing-qualified leads within 24–48 hours
Execute outbound marketing campaigns on schedule
Qualification
Required
Enthusiastic and driven personality
Ability to engage prospects through outbound calls
Ability to quickly follow up with marketing-qualified leads
Experience in reaching out to existing customers
Ability to provide personal touch to email marketing
Ability to share customer insights for marketing strategies
Ability to introduce and promote business rewards programs
Ability to track lead quality and campaign results
Ability to create meaningful customer interactions
Ability to have consultative conversations to understand customer needs
Ability to recommend products and solutions
Ability to build rapport with small to mid-size businesses
Ability to serve as a knowledgeable resource
Ability to accurately process inbound orders
Ability to route complex issues to proper departments
Ability to update customer records accurately
Ability to assist with account setup and troubleshooting
Ability to support the team during peak seasons
Ability to contact marketing-qualified leads within 24–48 hours
Ability to execute outbound marketing campaigns on schedule
Benefits
High deductible health plan (HDHP)
Dental insurance
Vision insurance
$60 per month to enrolled employees’ HSA accounts
Access to our employee health clinic
Prescriptions available through this clinic at no cost
Telemedicine partner
Life insurance
Short-term disability
Long term disability
Various Aflac plans
401k plan with matching
Paid time off
80 hours of vacation time
40 hours of personal time
Free onsite gym
Product discounts on our wide selection of horticultural tools and equipment
Company
A.M. Leonard
A.M. Leonard is a wholesale company specializing in horticultural tools and supplies.
Founded in 1885
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase