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Upward Health · 1 month ago

Community Outreach Specialist

Covington, Louisiana, United States

Full-time

Onsite

New Grad, Entry Level

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. The Community Outreach Specialist plays a critical role in establishing the company's presence in the community, educating potential patients about services, and facilitating their enrollment into programs.

Health CareMedicalService Industry

Responsibilities

Educating patients about Upward Health’s offerings

Engaging patients in meaningful conversations

Facilitating patient enrollment into programs

Managing a personal caseload primarily utilizing phone outreach, with in-person visits and community-based strategies as needed

Qualification

Verbal communicationInterpersonal skillsOrganizational skillsComputer proficiencySpanish proficiencyCompassionCultural competencyCommunity knowledgeSelf-motivatedAdaptabilityTeam collaborationProblem solvingTime management

Required

Strong verbal communication and persuasive abilities

Excellent interpersonal skills with the ability to build trust and rapport quickly

Strong organizational and multitasking skills to manage a personal caseload efficiently

Self-motivated with the ability to work independently and meet outreach goals

Comfortable with fast-paced environments and adapting outreach methods to various situations

Proficient in using computer systems for documentation, communication, and managing outreach activities

Flexible and adaptable to a variety of outreach methods, including phone, in-person meetings, and mailings

Fluent in English

Proactively builds relationships with potential patients, ensuring they feel informed and supported throughout their journey with Upward Health

Demonstrates the ability to overcome objections and challenges, staying motivated to engage patients even in difficult situations

Flexibly adjusts outreach strategies based on the needs and preferences of patients, ensuring effective communication at all times

Works well within a team, sharing knowledge, providing support, and contributing to the collective goals of the outreach program

Effectively manages time to meet outreach goals, balancing a caseload and ensuring timely follow-ups with patients

Approaches patient interactions with empathy, ensuring each patient feels heard and understood

Demonstrates respect for diverse backgrounds and works effectively with individuals from various cultural and socioeconomic backgrounds

Ability to clearly and persuasively communicate Upward Health's services and benefits to potential patients, making complex information easy to understand

Skilled in enrolling patients into Upward Health's programs and ensuring they have a smooth onboarding experience

Always focused on the needs of the patient, ensuring excellent service throughout the outreach process and helping patients access the right services

Capable of addressing patient concerns or objections during outreach efforts, ensuring positive outcomes and maintaining trust

Demonstrates excellent time management by balancing outreach activities, managing caseloads, and meeting set goals within a fast-paced environment

Attention to detail when documenting patient information, ensuring accuracy and timely updates in the company's systems

Familiarity with local resources and the ability to connect patients to additional community-based services that may be beneficial to their care