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Fluidra North America · 10 hours ago

Contract Technical & Warranty Support Rep I

Atlanta, GA

Contract

Onsite

Entry Level

2+ years exp

Fluidra North America is focused on developing innovative products and services for the pool markets. The Contract Technical & Warranty Support Rep I will provide technical assistance and customer service, ensuring customer inquiries are addressed and warranty processes are followed.

Consumer GoodsManufacturingWater

Responsibilities

Provide mechanical and electrical troubleshooting and installation assistance, warranty support, and general customer service via phone, email and chat software in accordance with Fluidra warranty and service guidelines

Responsible for completing Tier 1 level product training, in support of pool owner customers with technical product inquiries

Responsible for documenting all customer service interactions and processing orders for replacement parts as necessary

Provide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes, and other Fluidra programs

Responsible for evaluating each non-warranty related accommodation thoroughly, and when necessary sending accommodations to customer, as well as tracking the dollars used in your individual discretionary non-warranty bucket to ensure allowance is not exceeded

Review and authorize warranty service work to be performed by independent service companies

Attend technical training classes in an effort to maintain current with troubleshooting products

Work with other team members to help achieve overall department goals and tasks

Other duties as assigned

Qualification

Mechanical troubleshootingElectrical troubleshootingCustomer service experienceTechnical aptitudeOracle EBSPoolSpa Industry experienceCall center experienceMS Office proficiencyTyping speed 50 WPMCommunication skills

Required

Responsible for completing Tier 1 level product training, in support of pool owner customers with technical product inquiries

Responsible for documenting all customer service interactions and processing orders for replacement parts as necessary

Provide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes, and other Fluidra programs

Review and authorize warranty service work to be performed by independent service companies

Attend technical training classes in an effort to maintain current with troubleshooting products

Work with other team members to help achieve overall department goals and tasks

Must be able to work in a fast-paced environment and have the ability to multi-task

Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a warranty claim

At least 6 months of 'hands on' mechanical and electrical troubleshooting and/or repair experience desired

Strong written and verbal communication skills

Must have 2 years experience delivering customer service with a positive attitude and cheerful disposition

Must be able to type 50 WPM

Possess a technical aptitude with an electrical or mechanical background

High school diploma or equivalent

Preferred

Experience with Oracle EBS a plus

Pool and Spa Industry experience

Call center experience

Proficiency with MS Office tools

Company

Fluidra North America

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential and commercial pool markets, globally.

Founded in 1969

Carlsbad, California, USA

5001-10000 employees