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Commerce Bank · 3 hours ago

Change Management Specialist - IT

Kansas City, MO

Full-time

Hybrid

Mid Level

$72K/yr - $100K/yr

3+ years exp

Commerce Bank is dedicated to helping people find financial safety and success while fostering a culture of innovation and growth. The Change Management Specialist will drive Change Management efforts for key IT priorities, focusing on the people side of change related to process, technology, and organizational improvements.

BankingFinanceFinancial Services

No H1B

Responsibilities

Develop and implement low to moderately complex IT organization Change Management strategies and plans utilizing best practices and standards

Apply IT organization change management processes and tools to support adoption of low to moderately complex changes

Create and continually iterate on actionable deliverables for IT Change Management levers, such as a Change Management plan, communications plan, and training plan (in coordination with the training lead)

Build relationships and engage with IT leaders and key stakeholders, and measure/monitor their levels of engagement and adoption

Assess the IT organization’s level of change readiness, identify issues that impact change, and mitigate and manage risks for low to moderately complex changes

Measure, demonstrate, and articulate the change impact to the business of specific people, process, and technology changes and make them tangible for employees

Support the design, development, and delivery of communications to leadership and key stakeholder groups for low to moderately complex changes

Collaborate with IT Leadership on design, development, and delivery of training programs customized by impacted stakeholder group to further user readiness

Lead the measurement and monitoring of change progress and support operating model and organization design efforts

Manage the overall Change project plans and provide status updates to IT Leaders for low to moderately complex changes in the IT organization

Collaborate with various cross-functional team and/or project teams and other key stakeholders in the organization

Perform other duties as assigned

Qualification

Change ManagementStakeholder EngagementCommunication SkillsInformation Technology KnowledgeFacilitation SkillsNegotiation SkillsOrganizational SkillsCustomer OrientationResilienceMicrosoft Office ProficiencyCollaboration SkillsAttention to DetailAdaptabilityTeam PlayerWritten CommunicationVerbal CommunicationInterpersonal CommunicationSelf-Starter

Required

Basic knowledge of Information Technology, technical awareness & translation

Intermediate facilitation, negotiation, collaboration, organization skills

Intermediate knowledge of change management best practices with a strong understanding of organizational issues and challenges

Familiar with market leading change management tools and techniques, and how to use them in an integrated, strategic, and creative way

Solid understanding of how people go through a change and the change process with the ability to apply innovative solutions to drive change adoption, measuring and monitoring adoption effectiveness

Ability to apply innovative solutions to drive change adoption and measuring and monitoring adoption effectiveness

Proven ability to manage change related to large enterprise system deployments or large-scale organizational change efforts

Proven ability to identify and translate requirements for Change Management into clear and measurable work products

Excellent engagement, relationship building, and expectation management skills with stakeholders of all organizational levels across a diverse environment

Ability to follow through and work with minimal direction or supervision

Aptitude to work in an ambiguous, fast-moving environment, while also driving toward clarity and solutions while being customer orientated

Ability to work effectively at all levels in an organization, be a team player, and work collaboratively with and through others, as well as establish and maintain strong

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills and a passion for designing creative ways to optimize engagement and learning Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Basic level proficiency with Microsoft Word, Excel, Teams and Outlook

Bachelor's degree in Communication or Business or equivalent combination of education and experience required

3+ years experience in operational or consulting roles supporting change initiatives required

3+ years experience with communications for technical areas or products required

Hybrid Schedule: In office 2 days minimum per week

Must be eligible to work in the US without sponsorship now or in the future