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Olshan Properties · 1 month ago

Operations Supervisor

Columbus, OH

Full-time

Onsite

Entry, Mid Level

$18/hr - $20/hr

2+ years exp

Olshan Properties is committed to providing exceptional hospitality experiences. The Operations Supervisor will create a guest-driven atmosphere and oversee daily hotel operations to ensure high-quality service and guest satisfaction while supporting team development and maintaining operational standards.

Real Estate

Responsibilities

Actively participate in the day to day operation of hotel include checking guests in/out and supporting food and beverage service

Promote food and beverage outlets through guest recommendations, special events and upselling techniques

Establish credit control with guests, monitor high balances and cash handling procedures

Assist in the training of team members of PMS, Menu, steps of service, brand requirements etc

Focus on training service standards and holding team accountable to them

Report to Operation managers on team member progress and opportunities for improvement

Build a positive high energy culture that promotes excellence, team work, and open communication through bulletin boards, break room, department meetings, daily line-up, all team meetings, Olshan Outreach, birthday’s and anniversaries etc

Lead PM line up meetings, sharing GSS scores and feedback, BEOs, groups in house, arrivals, etc

Deliver on the Brand’s loyalty program and all other Brand initiatives / trainings

Make sure excellent customer service is provided throughout all steps of reservation, check-in/out process and steps of service in food & beverage areas

Build a culture where Elite members are recognized, find ways to surprise and delight our guests

Ensure team is knowledgeable of the hotel, its amenities, Easton Town Center and area businesses

Execute banquet event orders as needed

Be visible in the hotel during peak times connecting and building rapport with guests

Make sure property condition, cleanliness, and quality of product and service throughout the hotel meet expectations

Support team in Brand Standard Audit readiness throughout hotel

Ensure safety is a priority; team members are trained in life safety, emergency procedures, tips training, equipment is maintained etc

Support in the cleaning of the food and beverage areas

Maintain organized inventory areas and report to Operation Managers when supplies are low

Inspect rooms and support in housekeeping as needed

Qualification

Hotel operations knowledgePMSPOS systemsCPR CertificationTIPS trainingServSafe trainingCustomer service skillsStress managementInventory managementLeadership skillsOrganizational skillsCommunication skills

Required

Knowledge of hotel operations, security and safety programs, maintenance, quality assurance programs, PMS and POS

Ability to motivate, lead and set positive examples for the staff

Ability to set priorities, plan, organize, delegate, and multi-task to meet deadlines and goals

Ability to read, write, speak listen effectively and understand the English language to communicate with management, staff and guests – being persuasive, clear and to the point. Written communication skills to be concise, well organized, complete, clear and understandable

Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead

Ability to work effectively under time constraints and deadlines

Ability to remain stationary and concentrate on tasks for long periods of time

Knowledge of Work Order system

Protect employer's privacy and data; keep passwords safe

Knowledge of hotel offers and local area including seasonal offerings

Ability to handle stress in challenging situations

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts

Minimum of two years front office and/or food and beverage experience

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities