Sonnax · 13 hours ago
IT Site Admin
Bellows Falls, VT
Full-time
Onsite
Mid Level
$73K/yr - $110K/yr
3+ years expSonnax Transmission Company, part of the global industrial organization Marmon Holdings backed by Berkshire Hathaway, is seeking an IT Site Administrator to provide on-site technical support and maintain local technology infrastructure. This role involves collaborating with local leadership and central IT Operations to ensure system uptime and compliance with security standards.
ElectronicsManufacturing
Responsibilities
Serve as the first line of on-site technical support for all local users, escalating appropriately to central IT teams
Install, configure, and troubleshoot endpoints, peripherals, printers, handheld devices, and shop-floor technology
Deliver an excellent customer experience through fast, effective, and friendly support
Act as the on-site technical hands for servers, network equipment, wireless systems, security cameras, and access control
Assist central Infrastructure & Operations teams with maintenance, upgrades, patching, and hardware replacements
Perform routine health checks on essential systems and environmental monitoring equipment
Support major IT projects such as ERP migrations, application deployments, hardware refreshes, wireless upgrades, and security initiatives
Participate in process mapping and continuous improvement efforts to enhance efficiency and user experience
Document site-specific system information, procedures, floor plans, cabling diagrams, and inventory
Maintain compliance with corporate IT security standards and participate in security audits and risk assessments
Assist in responding to security events, user access requests, and local compliance activities
Enforce endpoint management, MFA, patching, and acceptable-use policies at the site
Maintain the site’s hardware inventory, asset tracking, and lifecycle documentation
Develop strong relationships with local managers and employees to anticipate needs and proactively resolve issues
Provide after-hours, on-call, or weekend support as required by site operations
Qualification
Required
Two- or four-year degree in Information Technology, Computer Science, Engineering, or related field; equivalent experience accepted
3–5 years of hands-on experience in technical support, systems administration, or IT field services
Proficiency with Windows workstations, endpoint management, device imaging, and patching
Familiarity with networking fundamentals (switches, firewalls, Wi-Fi, VLANs, VPN)
Experience administering Microsoft 365, Azure AD, and common enterprise applications
Hands-on experience maintaining servers, backup devices, UPS systems, and VoIP phones
Ability to diagnose hardware issues, replace components, and perform physical setup of equipment
Strong communication, documentation, and customer service skills
Ability to work independently with minimal supervision in a fast-paced environment
Excellent problem-solving skills and a proactive mindset
Comfortable balancing day-to-day support with participation in longer-term projects
Ability to lift and move equipment up to 50 lbs (servers, UPS devices, switches, etc.)
Comfortable climbing ladders, crawling under desks, or accessing tight spaces as needed
Dexterity to use tools, operate computers, and configure hardware safely
Use of appropriate Personal Protective Equipment (PPE) in designated environments
Preferred
Experience supporting manufacturing, warehouse, or distribution environments is a strong plus
Knowledge of SQL, virtualization (VMware/Hyper-V), cloud services (Azure/AWS), and security tools preferred
Benefits
Medical
Dental
Vision
401k matching
And more!
Company
Sonnax
Sonnax manufactures, a wide variety of products used to remanufacture torque converters, rebuild automatic transmissions, and more.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase