Prime Video & Amazon MGM Studios · 2 weeks ago
Content Policy Operations Specialist, Prime Video Trust & Safety
Austin, TX
Full-time
Onsite
Entry, Mid Level
$25/hr - $44/hr
2+ years expPrime Video is changing the way people watch movies and TV shows, and they are seeking an innovative Content Policy Operations Specialist to support the Trust & Safety Operations team. This role involves protecting customers by ensuring compliance with content policies and driving projects to improve operational efficiency.
InternetSoftwareWeb Development
Responsibilities
Conduct manual reviews of global content policy compliance operations
Make high judgement decisions on compliance actions
Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate
Develop and maintain standard operating procedures by effectively collaborating with stakeholders including Policy, Operations and Program teams
Document comprehensive content investigations reports
Help drive critical decisions by analyzing data and surfacing insights to improve efficiency
Participate in ad-hoc projects/assignments as necessary
Develop subject matter expertise in industry best practice
Qualification
Required
Bachelor's degree or equivalent
Can work with sensitive and/or graphic content
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience handling confidential information and maintaining professionalism in dealing with senior executives
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
2 years of Trust & Safety, law, risk management, investigations, compliance, or program management experience
Experience with U.S. and/or global political content, with the ability to analyze political narratives, assess risk, and contextualize emerging trends
Proven ability to exercise high judgement when policies are not well defined
Preferred
Experience in fraud/risk investigations
Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc
Effective written and verbal communication skills to clearly articulate complex information in policy documents, risk assessments, or technical reports
A love of movies and TV!
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Prime Video & Amazon MGM Studios
Prime Video delivers an entertainment destination unlike any other—fast, reliable, personal, effortless, and delightful.
10001+ employees
H1B Sponsorship
Prime Video & Amazon MGM Studios has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageLeadership Team
Andrew Ryu
Games Business Executive
Fernando Flores
Senior Technical Program Manager
Recent News
2026-01-20
The Hollywood Reporter
2026-01-20
Company data provided by crunchbase