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RealPage, Inc. · 8 hours ago

Solution Advisor

Texas, United States

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $145K/yr

3+ years exp

RealPage, Inc. is a leader in property management technology, and they are seeking a Solution Advisor to leverage their multifamily industry experience and OneSite product knowledge. The role involves optimizing customer engagement, managing relationships, and providing strategic advice to enhance customer experiences and loyalty.

Document ManagementPaymentsProperty ManagementPropTechSaaSSoftware

Responsibilities

Maintain advanced knowledge of OneSite Leasing & Rents and integrated products settings and configuration

Maintain knowledge of RealPage products and integrations and be able to communicate the value proposition

Maintain advanced knowledge of the Unified Platform and New OneSite

Actively and efficiently manage customer engagements

Keep current on Multifamily industry trends

Create amazing customer experiences that increase customer loyalty and protect ACV (annual contract value)

Maintain accurate records within SalesForce of all customer communications

Maintain accurate time tracking of utilization for each engagement

Demonstrate creativity, foresight, and mature judgment in anticipating and solving problems

Manage difficult situations into positive interactions with internal and external customers

Manage relationships to foster open communication regarding strategy, short/long term initiatives and goals

Identify potential revenue opportunities that align with customer business strategy

Participate in projects as needed

Qualification

OneSite product knowledgeRealPage products expertiseProperty management knowledgeCustomer engagement managementProject management skillsVerbal communicationWritten communicationPresentation skillsMentoring experienceTeam collaboration

Required

Bachelor's degree or equivalent job experience in multifamily Operations, Implementation, Training or System Administrator role

Minimum of three to five years' experience as a System Administrator or related experience resulting in a deep understanding of OneSite settings

Expert understanding of RealPage products and services is required

Advanced understanding of property management required at both corporate and property level

Ability to perform in depth OneSite Business Model Reviews, identify inefficiencies and opportunities and provide customer strategic advice

Ability to work closely across the customers organization to elicit cooperation from a wide variety of sources, including Senior leadership, Regional Management, Accounting, Marketing, and IT

Ability to work independently and in a strong team environment

Possess strong project management skills and the ability to manage multiple priorities simultaneously

Demonstrate ability to proactively assess and address risk

Experience with mentoring or training others

Outstanding verbal and written communication skills; excellent presentation skills

Experience with creating and delivering professional presentations

Flexible, detailed and able to successfully manage change

Outstanding documentation and follow-up capabilities required

Ability to travel (client request, otherwise all meetings are virtual)

Demonstrated ability to understand and advise on all facets of operations that can impact customer goals