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ABB · 7 hours ago

Demand - Senior Field Service Technician

Houston, TX

Full-time

Hybrid

Senior Level

5+ years exp

ABB is a global market leader committed to helping industries progress towards leaner and cleaner operations. The Senior Field Service Technician will be responsible for providing service in accordance with ABB standards, ensuring safe and efficient plant operation while acting as the technical point of contact for customers.

AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics

No H1B

Responsibilities

Provide site service to ensure safe and efficient plant operation utilizing the ABB 800xA/AC800M Distributed Control System

All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction)

Troubleshoot distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance

Maintain customer database by logging each call and the support provided

Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract

Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations

Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a “follow-up” system with customers to ensure the technical advice provided was effective

Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line

Qualification

ABB 800xA/AC800MDCS Systems maintenanceElectrical experienceChemical experienceMechanical experienceProcess Control experienceNetworking knowledgeCyber security knowledgeFluent EnglishSoft skills

Required

Associate Level Desired; minimum of 5 years of Electrical, Chemical, Mechanical, Computer Science, Automation, or Process Control related experience; or a special combination of education and experience and/or demonstrated accomplishments will be considered

A good working knowledge of Microsoft, networking, cyber security, and ABB 800xA/AC800M Distributed Control System is a plus

Work experience including: DCS Systems maintenance, configuration, and process control

Travel required - 80%

Applicants must speak fluent English and have a legal driver's license

Candidates must already have a work authorization that would permit them to work for ABB in the US