ABB · 8 hours ago
Demand Field Service Technician
United States
Full-time
Remote
Mid, Senior Level
4+ years expABB is a global market leader in helping industries become leaner and cleaner. The Senior Demand Field Service Technician will be responsible for providing technical service and support in the Process Automation Energy Industries Division, ensuring efficient plant operations and customer satisfaction.
AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics
No H1B
Responsibilities
Provide site service to ensure safe and efficient plant operation utilizing the ABB 800xA/AC800M, Symphony, Mod300 Distributed Control Systems
All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction)
Troubleshoot distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance
Maintain customer database by logging each call and the support provided
Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract
Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations
Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a “follow-up” system with customers to ensure the technical advice provided was effective
Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line
Qualification
Required
Minimum of 4 years of Electrical, Chemical, Mechanical, Computer Science, Automation, or Process Control related experience; or a special combination of education and experience and/or demonstrated accomplishments will be considered
A good working knowledge of Microsoft, networking, cyber security, and ABB 800xA/AC800M Distributed Control System is a plus
Work experience including: DCS Systems maintenance, configuration, and process control
Travel required - 80%
Applicants must speak fluent English and have a legal driver's license
Candidates must already have work authorization that would permit them to work for ABB in the US
Benefits
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
11 paid holidays
Company
ABB
ABB provides electrification and automation solutions for various industries.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$548.55MKey Investors
European Investment Bank
2023-11-21Post Ipo Debt· $545.85M
2013-09-23Grant· $2.7M
2001-04-06IPO
Leadership Team
Morten Wierod
CEO
Håvard Devold
Vice President, Market Development, Country Technology manager
Recent News
2025-12-17
Company data provided by crunchbase