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Motorola Solutions · 5 hours ago

Customer Support Technician III (Hybrid)

West Valley City, UT

Full-time

Hybrid

Entry Level

$70K/yr - $75K/yr

1+ years exp

Motorola Solutions is a global community focused on enhancing public safety through technology. They are seeking a Customer Support Technician III to provide high-quality support experiences for mission-critical customers, ensuring timely notifications and effective management of support tickets. This role requires flexibility to work various hours and involves responsibilities such as managing customer relationships and maintaining product environments.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Manage and work tickets cases entered by agencies assigned

Write and modify Knowledgebase Articles for distribution

Working under minimal supervision, be responsible for reproducing / confirming product defects and reporting such defects to Product Development for permanent resolution

Manage the relationship and collaboration with customers and Flex Support Team

Maintaining required product environments for the entire Technical Support organization

Provide after-hours coverage as part of an on-call rotation schedule for SLA support as needed

Qualification

Flex ProductMicrosoft WindowsUnixLinux ServerNetwork ServicesTechnical DocumentationCustomer ServiceAnalytical SkillsProblem SolvingCommunication Skills

Required

High School Diploma or equivalency

Minimum of 1+ years of Flex Software experience

Must be able to obtain background clearance as required by government customer

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Preferred

Bachelor's Degree in Computer Science or equivalent industry experience

Minimum of 1 year working with the Flex Product

Knowledge of and/or basic skills in: Microsoft Windows, Unix, Linux Server, and Desktop Operating Systems (Active Directory); Validating, troubleshooting, and characterizing reported application issues; Web servers; Virtualization Software; Network Services (DNS, IP, HOSTS, Routing)

Prior experience in: Installing, configuring, and supporting Motorola Solutions software; answering customer questions on application usage and administration; creating and updating technical documentation; logging information into internal case tracking systems; and/or providing Live Phone support for public safety customers; installing and configuring required 3rd party software packages; providing feedback to individual contributors

Excellent problem solving, troubleshooting, and customer service skills

Analytical, efficient, and thorough

Ability to remain calm and courteous under pressure and navigate tense situations

Possesses strong customer relation & interpersonal skills

Excellent verbal and written communication skills

Basic understanding of technical support centers