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City of Garland · 1 month ago

Bilingual Customer Service Representative II

Garland, TX

Full-time

Onsite

Entry Level

$15.54/hr - $19.25/hr

1+ years exp

City of Garland is responsible for providing administrative and business support to the EWS Department. The Bilingual Customer Service Representative II will handle customer transactions, respond to inquiries, and assist with various administrative tasks.

Business DevelopmentGovernmentLaw EnforcementOffice Administration

Responsibilities

Process customer transactions utilizing specialized scale software

Accurately recording weights of incoming waste and monitoring incoming loads for unauthorized waste

Conducts charge, check and cash customer transactions

Inspects conditions in scale house and surrounding area for appearance, cleanliness, and safety

Provide entry level day-to-day administrative and business support

Respond to basic citizen inquiries through answering telephone calls, e-mails or face-to-face communication and direct calls and inquiries to appropriate personnel

Ensures customer compliance with facility rules and notifies supervisors of violations as necessary

Prepare and maintain office files, including office filing

Collect and organize data to generate reports, presentations, and assist with research and projects

Maintain department accounting records including invoices, expenses and office supply orders

May send, receive and distribute documents, including faxes and correspondence to appropriate department personnel and customers