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Fire Fighter Sales & Service Company · 1 month ago

Customer Service Representative

Warrendale, PA, USA

Full-time

Onsite

Entry Level

$20/hr - $26/hr

1+ years exp

Fire Fighter Sales & Service Company is rated as one of the Top Workplaces in the Greater Pittsburgh Area from 2021 to 2023. The Customer Service Representative is responsible for ensuring excellent customer service by efficiently scheduling and dispatching service technicians, managing service requests, and maintaining communication with customers and field staff.

Professional ServicesPublic SafetyService Industry

Responsibilities

Strategically evaluate and organize service routes to optimize technician scheduling and resource utilization

Schedule and dispatch service technicians for customer visits, ensuring timely follow-ups and appointment coordination

Maintain clear, courteous, and professional communication with customers, technicians, and internal teams

Monitor service requests and proactively address customer concerns to ensure high satisfaction and service excellence

Utilize FirePro (Microsoft Dynamics) and other scheduling tools to manage service workflows and documentation

Collaborate with internal departments to support operational goals and contribute to continuous improvement initiatives

Assist with administrative tasks and special projects assigned to support the broader mission of the organization

Qualification

SchedulingCustomer serviceMicrosoft Office SuiteFirePro (Microsoft Dynamics)Organizational skillsCommunication skillsProblem-solvingTeam collaboration

Required

High School Diploma or equivalent required; post-secondary education or relevant certifications are a plus

1–3 years of experience in scheduling, dispatching, or coordinating service technicians, drivers, or deliveries

1–3 years of customer service experience with a proven ability to build rapport and resolve issues effectively

Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with FirePro (Microsoft Dynamics) or similar ERP/CRM systems is strongly preferred

Exceptional organizational skills with strong attention to detail and accuracy

Excellent verbal and written communication skills for effective interaction across all levels of the organization

Strong problem-solving abilities with a proactive and solution-oriented mindset

Ability to manage multiple priorities in a fast-paced, dynamic environment

Demonstrated reliability, strong work ethic, and consistent attendance

Self-motivated and capable of working independently as well as collaboratively within a team