Ramp · 1 hour ago
Account Manager | Strategic
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
9+ years expRamp is a financial operations platform that aims to revolutionize how finance teams function using AI. As a Strategic Account Manager, you will drive the strategy and growth of Ramp's largest customers while maintaining relationships and ensuring successful product adoption.
FinanceFinancial ServicesFinTech
Responsibilities
Own a portfolio of 8–12 strategic Enterprise customers, with clear accountability for retention, expansion, and overall account health
Maintain and grow revenue and usage within your book of business by identifying, pitching, and executing on upsell and cross-sell opportunities
Build and execute detailed account and territory plans, including QBRs and executive reviews that highlight results, surface risks, and align on future growth
Lead frequent customer conversations (status calls, roadmap discussions, upsell conversations, and QBRs) to ensure customers are achieving strong outcomes with Ramp
Own end-to-end execution of renewals and expansions, from discovery and solution design through commercial negotiation and close
Serve as a Ramp product expert, proactively uncovering workflow gaps and recommending solutions that save customers time and money, while guiding them toward deeper platform adoption
Partner cross-functionally with Product, Design, Engineering, Sales, CSMs, and Solutions to coordinate customer initiatives and deliver tailored, enterprise-grade solutions
Provide structured feedback to product and leadership teams, translating customer needs and patterns into recommendations that shape Ramp’s Strategic and Enterprise roadmap
Navigate and align internal and external stakeholders, including C-suite executives, investors, partners, and cross-functional teams
Use data and analytics to inform your strategy, monitor account performance, and communicate impact and opportunities in a clear, grounded way
Qualification
Required
9+ years of experience in Account Management, Customer Success, or a similar revenue-focused role
3+ years managing strategic Enterprise accounts (2,500+ employees or Fortune 1000) with proven commercial ownership
Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS products
Demonstrated success negotiating and closing complex six-figure renewals and upsells
Ability to understand and communicate complex product workflows, integrations, and technical configurations
High fluency in financial value drivers — able to articulate ROI, payback periods, process modernization, and cost savings
Deep sense of ownership with the ability to build processes, playbooks, and documentation from 0→1 as strategic customers push the limits of Ramp's platform and require new, scalable solutions
Strong executive communication and storytelling skills with the ability to influence cross-functionally and at the C-suite
Consistent track record of hitting or exceeding revenue targets in fast-paced environments
Operates with urgency, grit, and ownership; thrives in environments with innovation, change, and ambiguity
Willingness to travel for customer on-sites, events, and internal team summits
Preferred
Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, accounting, controllers, expense management)
Experience at a high-growth startup
Benefits
100% medical, dental & vision insurance coverage for you
+ Partially covered for your dependents
+ One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Pet insurance
Centralized home-office equipment ordering for all employees
Health and Wellness stipend
In-office perks: lunch, snacks, drinks, and more
Budget for intra-office travel
Relocation support to NYC or SF (as needed)
Company
Ramp
Ramp is a financial operations platform designed to save companies time and money
1001-5000 employees
H1B Sponsorship
Ramp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (24)
2023 (11)
2022 (10)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Lightspeed Venture PartnersICONIQ CapitalFounders Fund
2025-11-17Series Unknown· $311.72M
2025-07-30Series E· $500M
2025-06-14Series E· $200M
Leadership Team
Eric Glyman
Co-Founder, CEO
Gene Lee
Co-founder, focused on growth
Recent News
Crunchbase News
2026-01-23
Crunchbase News
2026-01-22
PR Newswire
2026-01-22
Company data provided by crunchbase