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PwC · 5 hours ago

Provider Business Operations - Director

Kansas City, MO

Full-time

Hybrid

Senior Level, Lead/Staff

$155K/yr - $410K/yr

10+ years exp

PwC is a leading consulting firm that specializes in optimizing operational efficiency and effectiveness. The Director in the Provider Business Operations team will drive large-scale, tech-enabled transformation programs for healthcare providers, focusing on leveraging technology and operational excellence to achieve strategic goals.

AccountingBusiness DevelopmentConsultingFinanceFinancial ServicesTax Consulting

No H1B

Responsibilities

Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies

Build technology solutions using AI and other platforms to enable outstanding client outcomes

Lead large-scale healthcare transformation programs across finance, HR, supply chain, and operations and drive strategic alignment, governance, and high-quality delivery

Advise healthcare executives by translating strategies into actionable plans that drive operational, financial, and workforce improvements, engaging diverse stakeholders

Manage workstreams in program management, technology transformation, change management, and user adoption, while developing multidisciplinary teams and sector specialization

Drive business development through opportunity identification, proposal shaping, and fostering client relationships to enhance PwC’s market position

Enhance delivery and practice by creating innovative tools, AI accelerators, and automated solutions that improve efficiency and client outcomes

Codify industry standard practices and lessons learned to support pursuit success, delivery readiness, and continuous improvement of offerings

Qualification

Healthcare transformationTechnology strategyOperational excellenceAIAutomationConsulting experienceChange managementStakeholder engagementPerformance managementProposal developmentCross-functional leadership

Required

Bachelor's degree

At least 10 years of consulting and/or healthcare provider industry experience, including 5 years leading significant components of large, complex business- and technology-enabled transformation programs, as well as using technology to solve complex technology strategy problems

Thought leader-level experience across administrative and operational functions within healthcare provider organizations (e.g., finance, supply chain, HR, workforce management, shared services)

Thought leader-level experience with enabling platforms (Oracle, Workday, UKG)

Understanding and experience executing the software development lifecycle in large enterprise

Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity)

Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis

Knowledge of enterprise architecture concepts and common architecture frameworks

Experience assessing IT capabilities and identifying gaps to better align technology with business needs

Ability to support performance management through KPIs/OKRs, dashboards, and governance processes

Experience supporting IT governance, process design, and role clarity within modern operating models

Experience using GenAI / Agentic tools for analysis, research, or workflow automation

Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks

Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers

Ability to support workforce strategy initiatives including skill assessments and capability-building plans

Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning

Demonstrating experience owning substantive components of pursuit strategy, proposal development, win themes, or solution design

Possessing experience with operational improvement, functional redesign, and performance transformation at scale

Having familiarity with automation, analytics, or AI-enabled approaches that accelerate delivery and enhance outcomes

Exhibiting proven commercial instincts with hands-on experience shaping and supporting pursuits, proposals, and competitive positioning

Being skilled at operating in dynamic, ambiguous provider environments while simplifying complexity, making sound judgments, and driving decisive action

Ability to lead cross-functional teams and advise executives in large health systems or integrated delivery networks