Tower Federal Credit Union · 1 month ago
Collector II
Laurel, MD
Full-time
Onsite
New Grad, Entry Level
$28.42/hr - $35.52/hrTower Federal Credit Union is seeking a Collector II to manage delinquent, fraudulent, and credit card accounts, ensuring the protection of the credit union's assets. The role involves contacting members to resolve past due accounts, utilizing various collection methods, and maintaining compliance with regulatory policies.
Financial Services
Responsibilities
Responsible for supporting, demonstrating and promoting the Credit Union service culture
Provides exceptional service to all Tower Federal Credit Union members by demonstrating, following, and supporting the Inspired Financial Service promises and standards, along with the Credit Union Mission, Vision and Values
Responsible for the effective and professional performance of collections functions
Utilizes effective human relation skills and various forms of persuasion to present a positive image given the inherent negative situation
Answers questions and complaints relevant to Department functions
Determines reason(s) for delinquencies and works toward creating a permanent solutions
Minimizes losses by initiating early actions
Receives Delinquent reports from the computer system and verifies the status of the accounts
Contacts delinquent loan members to collect or make payment arrangements utilizing various collection methods
Evaluates loan and account contracts for Tower’s options, including the right of off-set and cross-collateralization
Follows-up on delinquent accounts by telephone, personal contact and/or written correspondence to secure a satisfactory explanation and/or resolution to the loan account status
Discusses possible payment options, informs members of potential legal actions and/or suggests financial counseling to arrive at suitable payment arrangements
Continues to collect until the account is resolved, charged off or referred to an attorney
Utilizes further appropriate collection methods if initial attempts do not secure required payment (include Accurint, skip tracing, Internet search, repossession of security, etc.)
Obtains member authorization for electronic payments or transfers
Coordinates repossession activities including but not limited to assignment and tracking
Monitors modifications to ensure payments and track expirations, and updates the system as needed
Provides financial counseling to members as needed
Performs collections efforts in accordance with Tower Federal Credit Union policies and procedures and ensures all actions are legally compliant
Codes accounts for bankruptcy, deceased, and legal when making recommendation
First payment defaults, including telephone calls, emails and identifying and correcting problems with automatic transfers, etc
Responsible for the efficient administration of collections activities
Document in Temenos collection system all collection efforts not limited to communication, attempted communication and actions taken, including telephone conversations, alternative financial arrangements and written correspondence (mail and/or email)
Updates member demographic information in Temenos and DNA (if needed)
Recommend members for hardship; process member hardship request
Sends Intent to repossess letters to delinquent auto loans, and cross collateralized accounts
Checks the collections email and voicemail box
First payment defaults, including telephone calls, emails and identifying and correcting problems with automatic transfers, etc
Assists with training and mentoring of co-workers
Completes a team training when requested by senior or management
Responsible for ensuring that professional business relations are established and maintained with members and external contacts
Required to maintain Tower Federal Credit Union professional reputation throughout the collections processes and while in contact with its members
Qualification
Required
Responsible for performing activities associated with all delinquent, fraudulent, and credit card accounts
Reviews all delinquent accounts and contacts members to resolve the past due account(s)
Performs duties that include telephone calls, emails, sending letters and system data entry to document collection work/activity
Utilizes various techniques to promptly collect delinquent balance accounts
Ensures Tower FCU professional image is maintained, while following all established regulatory policies
Serves as a back-up for administrative collection activities
Compliance with Federal and State regulatory statutes, as well as internal policies and procedures
Responsible for supporting, demonstrating and promoting the Credit Union service culture
Provides exceptional service to all Tower Federal Credit Union members
Responsible for the effective and professional performance of collections functions
Utilizes effective human relation skills and various forms of persuasion
Receives Delinquent reports from the computer system and verifies the status of the accounts
Contacts delinquent loan members to collect or make payment arrangements
Evaluates loan and account contracts for Tower's options
Follows-up on delinquent accounts by telephone, personal contact and/or written correspondence
Utilizes further appropriate collection methods if initial attempts do not secure required payment
Obtains member authorization for electronic payments or transfers
Coordinates repossession activities including but not limited to assignment and tracking
Monitors modifications to ensure payments and track expirations
Provides financial counseling to members as needed
Performs collections efforts in accordance with Tower Federal Credit Union policies and procedures
Codes accounts for bankruptcy, deceased, and legal when making recommendation
Responsible for the efficient administration of collections activities
Document in Temenos collection system all collection efforts
Updates member demographic information in Temenos and DNA (if needed)
Recommend members for hardship; process member hardship request
Checks the collections email and voicemail box
Assists with training and mentoring of co-workers
Responsible for ensuring that professional business relations are established and maintained with members and external contacts
Required to maintain Tower Federal Credit Union professional reputation throughout the collections processes
Benefits
Exceptionally low medical premiums
$1000 Signing/Retaining bonus as of 1/20/2025
Company
Tower Federal Credit Union
Tower Federal Credit Union was founded in 1953
Founded in 1953
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Richard Stafford
President & CEO
Recent News
Maryland Daily Record
2026-01-03
Tower Federal Credit Union
2025-09-04
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