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RXO, Inc. · 4 hours ago

Director Business Development - Customs Brokerage

Naperville, IL

Full-time

Onsite

Director/Executive

$100K/yr - $125K/yr

7+ years exp

RXO, Inc. is a leading provider of transportation solutions, revolutionizing the industry with innovative technology. As the Director of Business Development for Customs Brokerage, you will drive revenue growth and customer acquisition while collaborating with various teams to enhance RXO's market position in customs compliance.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Lead national sales strategy for RXO’s Customs Brokerage solutions, focusing on new business generation, strategic partnerships, and expansion of existing accounts

Identify, build, and close revenue-generating opportunities across industries including retail, manufacturing, automotive, energy, technology, and e-commerce

Serve as the primary commercial subject-matter expert on U.S. import, export, FTZ, bonded warehouse, and international customs requirements

Develop customized, compliance-driven solutions for prospective and existing customers—including tariff mitigation models, FTZ/warehouse programs, elections, and duty recovery strategies

Collaborate with operations leadership to ensure customer onboarding, SOP development, and integration into RXO systems are seamless and efficient

Stay ahead of regulatory changes (Section 301, 232, IEEPA, EO-driven reciprocal tariffs, CARM, USMCA, global trade measures) and translate them into commercial opportunities for customers

Design and present customer proposals, pricing models, trade compliance programs, and value-driven business cases that support long-term growth

Build and maintain strong relationships with key decision-makers—importers, exporters, procurement teams, compliance officers, logistics managers, and executives

Partner with marketing and product teams to enhance customs service offerings, develop training content, and promote RXO’s expertise in the marketplace

Represent RXO at trade events, industry forums, and customer strategy meetings, positioning RXO as a leader in customs and trade compliance

Support and mentor internal teams, fostering collaboration between sales, brokerage operations, and product development

Qualification

Customs experienceU.S. import regulationsLicensed U.S. Customs BrokerTrade compliance frameworksTariff analysisLeadership experienceProject managementCommunication skillsRelationship-buildingPresentation skills

Required

7+ years of customs experience, including significant exposure to U.S. import regulations, tariff programs, and trade compliance frameworks

5+ years of leadership experience, preferably in sales, business development, or customer-facing strategic roles

Preferred

Licensed U.S. Customs Broker (highly preferred)

Strong understanding of U.S. Customs regulations, including 19 CFR, HTS classification, duty/tax programs, PGA requirements, special tariff programs, and compliance procedures

Demonstrated ability to analyze tariff impacts (Section 232, Section 301, reciprocal tariffs, IEEPA measures) and provide commercial guidance

Experience supporting customers with FTZ, bonded warehousing, duty drawback, reconciliation, PSCs, and revenue mitigation strategies

Proven track record managing high-value customers, negotiating contracts, and presenting executive-level solutions

Ability to translate operational and regulatory complexities into clear commercial value propositions

Excellent communication, relationship-building, and presentation skills

Prior sales, quota-carrying, or business development experience in logistics, customs, or supply chain

Bachelor's degree or equivalent professional experience

Strong project management skills and experience leading cross-functional initiatives

Ability to build trust and credibility with C-suite and senior leadership

Expertise developing customer SOPs, compliance frameworks, and onboarding programs

Benefits

Competitive pay

Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave

401(k) retirement plan with up to 5% company match

Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity

Employee Assistance Program (EAP)

Tuition reimbursement, adoption assistance

Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account

Health Reimbursement Arrangement

Company

RXO, Inc.

RXO is an asset-light transportation provider that uses a best-in-class combination of scale, technology and third-party capacity to move freight for our customers.

Founded in 2022

Charlotte, North Carolina, USA

5001-10000 employees