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Origin Bank · 2 hours ago

Part Time Customer Support Specialist

Ruston, LA

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Origin Bank is seeking to hire a Part-Time Customer Support Specialist to provide personalized service and resolve customer inquiries. The role involves executing transactions accurately and maintaining service level standards to enhance customer relationships and satisfaction.

BankingFinanceFinancial Services

Growth Opportunities

Responsibilities

Maintains service level standards established for Customer Support Staff to assure standardization and handles each call according to our service standards – call customer by name, offer additional assistance, thank them for their business, etc

Logs and supports all inbound calls as it relates to loans, deposits, online banking, cards, ACH, etc

Analyzes customer relationships to determine additional needs or products that best fit their needs; develops and strengthens customer relationships by offering products and services to customers and prospective customers

Processes transactions including account-to-account transfers, loan payments, maintenance and research requests

Processes customer requests such as check orders, Stop Payments, address changes and other customer information changes

Logs and processes maintenance requests such as ATM/Debit Cards, E-Banking, Mobile Banking and Telephone Banking

Logs and processes account errors, fraudulent transactions and miscellaneous disputes for deposit and loan accounts; logs Reg E Disputes and forwards to Account Services

Adds special instructions, notes and customer comments to accounts

Handles rate inquiries for deposits

Uses 'Product Profiles' to handle various requests for all account types and services

Provides customer assistance with Consumer Electronic Banking (CeB) as it relates to password resets, log in issues, and basic system navigation

Provides customer support for CeB & BeB Mobile banking and mobile remote deposit

Provides backup support to switchboard

Gains clear understanding of bank's service policies, systems and legal compliance regulations, as well as products and services

Keeps equipment operational by following established procedures; reporting malfunctions

Updates job knowledge by participating in educational opportunities

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments