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Allstate · 3 hours ago

Field Auto Damage Adjuster - Savannah, GA

Georgia, United States

Full-time

Onsite

Mid Level

$56K/yr - $94K/yr

3+ years exp

Allstate is a company dedicated to protecting families and their belongings from uncertainties. As a Field Auto Damage Adjuster, you will lead the claims process by evaluating damage, writing estimates, and guiding customers through repairs or total loss processes, all while providing excellent customer service.

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No H1B

Responsibilities

The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always

The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage

The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress

The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations

The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills

The Recorder – Your Eye for Detail Keeps Everything on Track - In this role, you’ll ensure claims are documented accurately and in line with policy agreements. As you handle each case, you’ll maintain clear, timely records in our claims system (which we’ll train you on). Your attention to detail helps keep the process smooth, organized, and transparent from start to finish

Qualification

Auto Collision EstimatingCCC OneWritten CommunicationVerbal CommunicationAttention to DetailTime ManagementOrganizational SkillsCustomer ServiceField WorkAdjuster's LicenseProblem SolvingNegotiation