Concentrix · 1 hour ago
Senior Solution Architect-Customer Experience - CX Solutioning
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expConcentrix is a company focused on enhancing customer experiences, and they are seeking a Senior Solution Architect to collaborate with sales teams and develop robust solutions for clients. The role involves determining appropriate solutions, developing timelines and ROI models, and ensuring effective communication with various stakeholders.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Determines most appropriate solution in collaboration with Sales Rep and Sales Engineer, through participation in detailed discussions with clients, RFP/RFI documentation and/or other solution requests
Works collaboratively with the PS leaders and PS team to ensure the creation of a robust solution
Develops the solution approach along with the related estimated timeline, ROI models and presentation materials
Proactively identifies and resolves issues affecting the solution, timeline, and resources
Participates in discussions with Sales and Finance to evaluate pricing strategies and determine the ideal approach and approvals
Understands and escalates potential risk for all solution components and collaborates with the Solutions Director to identify potential risk abatement alternatives
Contributes to content for the creation of the scope of work document
Facilities meetings to review pricing, staffing, timelines, contracts, and other presentation materials requiring agreement, as needed
Attends site visits in a variety of locations with Sales Rep and other key members
Performs research on customers/potential customers and/or vertical/industry to provide subject matter expert knowledge and identify opportunities to differentiate the Concentrix solution
Assists Sales Rep in gather the appropriate resources to adhere to Concentrix protections: Non-Disclosure Agreements, Deal Review, Legal, Security Risk/Controls, etc
Continuous improvement of opportunity management process to enhance team's ability to become more efficient and deliver effective messaging
Qualification
Required
Bachelor's Degree or 8+ year's related experience in one or more of the following areas: Consulting, user centered design, voice/digital bot/channels, customer experience, industry vertical(s), contact center operations, cloud services, sales support, or marketing
Experience with bots, self-service applications, communication channels such as Voice (IVR), Messaging/Chat (Omni), user experience design and CX best practices
Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
Advanced Microsoft Office skills (excel, power point, word, visio)
Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Demonstrated ability to take initiative and ownership with focus on continuous improvement
Strong customer service disposition and sense of professionalism
Solid understanding of the organization's business operations and industry. Demonstrated business acumen
Demonstrated ability to comprehend, analyze, and interpret
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
10001+ employees
H1B Sponsorship
Concentrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2022 (1)
2021 (10)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2025-12-26
Hypepotamus
2025-12-24
2025-12-24
Company data provided by crunchbase