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Concentrix · 1 hour ago

Customer Acquisition Associate

United States

Full-time

Remote

Entry Level

$18.75/hr - $20.19/hr

2+ years exp

Concentrix is a global organization recognized for its people-first culture and commitment to career growth. They are seeking a Customer Acquisition Associate to work within a dedicated team to achieve sales quotas, provide exceptional customer experiences, and manage customer relationships through effective communication and CRM maintenance.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

Responsibilities

Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up-sell opportunities

Provide accurate weekly/ monthly/ quarterly sales forecast

Mastery of product knowledge and technical understanding of services to assess client requirements

Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage

Manage external competitive pressures and handle objections to retain customers or win new customers

Manage high volume of customer contacts through phone and email each day – majority of communication is outbound

Work with your team and management to provide a professional experience during all interactions with customers and prospects

Maintain the customer management system (CRM) to ensure all relevant data is captured

Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts

Work with a team and report directly to a Sales Manager

Deliver expert customer experiences…with a smile

Qualification

Sales experienceCustomer service experienceSalesforce.comMS OfficeProblem solvingMulti-taskingEagerness to learnHigh-volume calling

Required

2+ years of experience working in a customer service or sales capacity

Prior success in achievement of personal and team sales quota/goals

Experience in high-volume calling

Experience learning new technology and data

Problem solving skills

Excellent knowledge of MS Office programs

Experience working with Salesforce.com or similar CRM

Experience or willingness to work from home

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

Must reside in the United States and have a valid U.S. address for residence

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program (EAP)

401(k) retirement plan

Paid time off and holidays

Paid training days

DailyPay enrollment option to access pay "early," when you want it

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

A modern, state-of-the-art office setting with advanced technologies and a great team

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more