Stella McCartney · 6 hours ago
Client Style Advisor (Costa Mesa)
Costa Mesa, CA
Full-time
Onsite
New Grad, Entry Level
$24/hr - $25/hrStella McCartney is a luxury fashion company known for its ethical standpoint and innovation in the industry. The Client Style Advisor will act as a brand ambassador in the Costa Mesa store, focusing on delivering exceptional customer service and maintaining brand loyalty.
ApparelFashionTravel
Responsibilities
Provide excellent service through continued commitment to our service values and standards
To know and achieve your, and the store's daily, monthly and annual sales targets
Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's
Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware
Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company
Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate
Understand all policies, procedures and compliance
To ensure that all relevant procedures and policies are understood. To carry out work according to those standards
Presentation must be in line with company's uniform and grooming standards
Understand and align with PCI compliance policy and regulations, consistently
Adheres to Security and Health and Safety regulations
To replenish stock and maintain high standards of merchandise and product presentation
Maintain your designated ‘area of pride'
Support the store with cycle counts and during biannual inventories
Support with the processing of shipments and transfers, in line with the relevant procedures
Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role
Qualification
Required
Excellent communication skills
Experience in a customer service role with face-to-face customer contact
Ability to adapt to frequent change and a high-pressure environment
Ability to initiate contact and communication effectively
Motivated by being a great teammate with a common goal
Strong Clienteling skills and experience
Preferred
Bi-lingual in English and Mandarin a plus, but not required
Sales Experience ideally within a luxury brand and/or outlet retail
Benefits
Employee discount
Exclusive staff sales and sample sales
Flexible working/core hours
Maternity/paternity enhanced
Fitness membership (Classpass) and onsite yoga
Volunteer and Birthday leave
Employee referral bonus
Financial Wellbeing Support Services
Company
Stella McCartney
Find your perfect Holiday party dresses on Stella McCartney
Founded in 2001
501-1000 employees
H1B Sponsorship
Stella McCartney has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
LVMH
2019-07-15Corporate Round
Leadership Team
Morgan Edwards
Strategic Partnerships
Recent News
2025-12-17
2025-12-17
Company data provided by crunchbase