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Flash Group · 1 month ago

IT Imaging Field Support Specialist I

Columbia, MD

Full-time

Onsite

Mid Level

$48K/yr - $53K/yr

4+ years exp

FLASH Technology Group is seeking IT Imaging Field Support Specialists to make a meaningful impact in their organization. The role involves deploying computer images, configuring devices, training personnel, and troubleshooting various equipment.

Information TechnologyPaymentsRetail

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Utilizes MDT servers to deploy latest computer image to new and recycled computers

Fulfills equipment requests for newly imaged workstations according to daily work priorities

Configures computers, communications devices and peripheral equipment

Trains site personnel in proper use of imaging tools

Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

Ensures image benches are operational. If operational status is lost alert proper management team

Qualification

TS/SCI with active polygraphIAT level I certificationInstalling computer hardwareTroubleshooting computer peripheralsMicrosoft Windows 7Microsoft Office ApplicationsActive DirectoryAnalytical skillsRemote user supportProblem solving skillsCommunication skills

Required

TS/SCI with active polygraph required!

High school/GED and four (4) years of experience. Equivalent education and experience: Associate degree and two (2) years of experience

Must be a US CITIZEN

Must have an IAT level I certification or higher! A+ CE, NET+ CE, SSCP; Security + Preferred

Able to lift up to 50 pounds. Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals

Well-versed in installing windows, software, applications, antivirus and patches

Demonstrated ability to read and understand technical manuals and schematics

Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)

Able to manage time and priorities effectively

Able to work efficiently with minimal supervision

Proficient in working with end-users remotely

Demonstrated expertise in Microsoft Windows 7 and 10

Familiar with Active Directory security and policies

Excellent analytical and problem solving skills

Outstanding communication skills to relate with team members and support workers

Must be able to drive a company vehicle and lift 50 lbs