Zurich Cover-More · 7 hours ago
Global Assist Team Leader
Houston, TX
Full-time
Hybrid
Mid LevelZurich Cover-More is a leading travel insurance and assistance provider, protecting over 20 million travelers worldwide. The Global Assist Team Leader will guide a team in supporting American Express card members during unexpected travel emergencies, focusing on problem-solving and team development.
Insurance
Responsibilities
Support a team of individuals by providing performance feedback and guidance in case handling
Identify opportunities to improve upon efficiencies in process/procedure and individual performance
Solve problems creatively and think outside the box
Ensure the team is supported appropriately to deliver results in their roles
Collaborate with management and partners at American Express to ensure we are always moving the team forward
Qualification
Required
High School Diploma or equivalent
Strong communication skills and customer service experience
Ability to multi-task and stay organized
A positive attitude and passion for helping others
Availability to work a bi-weekly weekend requirement
Preferred
Prior leadership experience is a plus
Benefits
Job flexibility.
Career growth.
Take the time you need, for you and your community.
Investing in your health and your future.
Diversity and inclusion.
Company
Zurich Cover-More
Zurich Cover-More is one of the world’s largest travel insurance and assistance providers.
Founded in 1986
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase