Zurich Cover-More · 10 hours ago
Global Assist Team Leader
Houston, TX
Full-time
Hybrid
Mid LevelZurich Cover-More is one of the world’s leading travel insurance and assistance providers. The Global Assist Team Leader will guide a team that helps card members through unexpected travel emergencies, ensuring that every traveler feels cared for by solving problems creatively and supporting the team effectively.
Insurance
Responsibilities
Support a team of individuals by providing performance feedback and guidance in case handling
Identify opportunities to improve upon efficiencies in process/procedure and individual performance
Solve problems creatively and think outside the box
Ensure the team is supported appropriately to deliver results in their roles
Collaborate with management and partners at American Express to ensure we are always moving the team forward
Qualification
Required
High School Diploma or equivalent
Strong communication skills and customer service experience
Ability to multi-task and stay organized
A positive attitude and passion for helping others
Availability to work a bi-weekly weekend requirement
Preferred
Prior leadership experience is a plus
Benefits
Regular annual and personal leave benefits
Volunteer leave
Comprehensive paid parental leave scheme
Competitive high-deductible health plan
EAP programs
Access to health and well-being activities
401(k) program with employer matching
Company
Zurich Cover-More
Zurich Cover-More is one of the world’s largest travel insurance and assistance providers.
Founded in 1986
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase