Akima ยท 5 hours ago
Visitor Reception Center, CAC & Fingerprinting Support Specialist
Panama City, FL
Full-time
Onsite
Entry Level
1+ years expAkima is a company that supports federal projects while contributing to the survival of a culture that has thrived in Alaska for thousands of years. The CAC & Fingerprinting Support Specialist will be responsible for providing Identification Card Administration and electronic fingerprinting services in support of the Naval Support Activity, ensuring compliance with federal standards.
ConstructionConsultingCyber SecurityInformation TechnologyLogisticsManagement ConsultingSupply Chain ManagementTechnical Support
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Dee Sharma
Responsibilities
Provide ID card services to active duty, reserve, retired military personnel, dependents, civilian employees, and verified contractors via the Trusted Associate Sponsorship System (TASS)
Process CACs and other DoD identification cards per DoD regulations and AFI 36-3026, including eligibility verification, issuance, retrieval, and destruction of cards
Serve as a Verifying Official on the DEERS/Real-Time Automated Personnel Identification Systems (RAPIDS) terminal, ensuring data accuracy
Respond to telephone inquiries and assist customers with eligibility, application requirements, and DEERS-related questions
Return failed or retrieved CACs to the Defense Manpower Data Center (DMDC) promptly
Verify and update personnel data in accordance with DoD, OPNAV, BUPERS, and other relevant directives
Provide support for PIN resets and PKI certificate updates
Initiate CAC requests and distribute CACs and PINs in accordance with RAPIDS User Guide
Ensure compliance with Homeland Security Presidential Directive 12 (HSPD12) and Federal Information Processing Standards (FIPS201-1)
Notify appropriate security personnel of any unauthorized or unsafe acts
Maintain RAPIDS equipment in its designated location and ensure workstation security when unattended
Complete and maintain all required DoD online training and certifications for DEERS/RAPIDS operations
Utilize Microsoft Office (Outlook, Word, Excel, PowerPoint), Microsoft Teams, and SharePoint for communication and documentation
Provide electronic fingerprinting services for submission to the FBI and the Office of Personnel Management (OPM) using a live scan fingerprinting solution
Ensure all equipment (hardware, software/firmware), facilities, personnel, and support services meet SWFT and OPM standards
Support nationwide fingerprinting services, including U.S. territories, for up to 190 personnel annually (approximately 16 scans per month)
Submit fingerprints via the OPM-approved Secured Web Fingerprint Transmission (SWFT) system
Ensure electronic fingerprint files meet OPM SWFT format requirements for prospective new hires located across the United States and its territories
Qualification
Required
Must have a favorably adjudicated Tier 3 Background Investigation for access to Controlled Unclassified Information (CUI)
High school diploma or equivalent required
Minimum of one year experience in a customer service environment preferred
HR background in at least one of the following disciplines: Military Pay, Military Personnel, Travel Claims, or Navy Transportation
Equivalent experience in the private sector or other federal agencies may be substituted
Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Microsoft Teams, and SharePoint
Familiarity with DEERS/RAPIDS systems and associated DoD policies and user guides
Experience with live scan fingerprinting systems and electronic submission via SWFT
Proficient in oral and written communication
Ability to explain complex procedures and policies clearly and professionally
Strong attention to detail, grammar, spelling, punctuation, and military terminology
Ability to operate standard office equipment including computers, copiers, scanners, and fax machines
Must obtain and maintain all required DoD certifications for DEERS/RAPIDS and SWFT fingerprinting operations
Benefits
Comprehensive benefits
Competitive pay
Growth opportunities
Excellent retirement options
Company
Akima
Akima focuses on delivering services in the areas of logistics, IT, supply chain, systems engineering, construction and protective services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Jenkins
Group President
Michael Alvarado
Chief Growth Officer
Recent News
Providence Business News
2025-12-31
Huntsville/Madison County Convention & Visitors Bureau
2025-10-23
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