American Family Care · 1 month ago
Front Desk Specialist
La Porte, TX
Full-time
Onsite
New Grad, Entry LevelAmerican Family Care is a leading provider of urgent care and accessible primary care, serving over 6 million patients annually. The Front Desk Specialist is responsible for checking patients in and out, verifying insurance, collecting payments, and maintaining patient records to ensure smooth patient flow in the clinic.
Health CarePrimary and Urgent Care
Responsibilities
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards
Register patients, update patient records, and verify insurance accurately and timely
Determine, collect, and process patient payments and address collection and billing issues
Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Follow company procedures related to workers’ compensation and occupational medicine patients
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Maintain complete and accurate documentation
Other duties and responsibilities as assigned
Qualification
Required
High School graduate or equivalent
Basic computer knowledge, e.g., Microsoft Office
Accuracy and detail orientation
Positive customer service skills
Well-groomed appearance
Clear and articulate phone voice
Tactful interpersonal relationships
The ability to speak clearly
The ability to hear clearly
Close vision
The ability to stand for extended periods
The ability to reach and bend
Periodic lifting and moving of items of no more than ten (10) pounds
Walking
Preferred
Previous medical clerical experience preferred
Benefits
Medical
Dental
Vision
401(k)
Life/AD&D
STD
LTD
Company
American Family Care
American Family Care is a medical practice offering occupational health services.
Founded in 1982
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$30MKey Investors
Lorient CapitalApplePie Capital
2024-03-05Private Equity
2019-03-22Debt Financing· $30M
Leadership Team
Jeremy Morgan
CEO
Randy Johansen
Chief Executive Officer
Recent News
Seattle TechFlash
2025-09-19
2025-09-17
Company data provided by crunchbase