Jack Henry · 4 weeks ago
Senior Manager, Software Engineering (Salesforce)
Monett, MO
Full-time
Hybrid
Senior Level
$123K/yr - $180K/yr
7+ years expJack Henry & Associates is a technology company that focuses on financial services, aiming to redefine connections between community banks, credit unions, and their customers. They are seeking a Salesforce Delivery Manager to lead the technical team responsible for Salesforce Service and Experience Clouds, guiding the team through their transition and ensuring product quality and adoption.
BankingEnterprise SoftwareFinancial Services
Responsibilities
Provide guidance, mentor, train, and delegate responsibilities to direct reports enabling their professional growth and development
Direct, design, and implement a comprehensive product management strategy for Salesforce Service and Experience Clouds from product definition and planning through production and release
Ensure that products meet specifications and quality goals
Manage accurate tracking of statistics of product adoption by customer base and translates feedback into enhancement recommendations
Serve as a SME within the user community (e.g., focus groups, ESP, customer fact finding, etc.)
Review alpha and beta program definitions and oversee execution
Oversee a smooth turnover to implementation or support organizations
Provide resources for standard demonstrations, occasional participation in customer demonstrations, and to internal sales
May perform other job duties as assigned
Qualification
Required
Minimum of 7 years of professional experience in technical leadership
Minimum of 5 years of experience implementing and enhancing Salesforce Service Cloud
Minimum of 3 years of experience implementing and enhancing Experience Cloud
Experience leading support teams through migration to Salesforce
Minimum of 3 years' hands-on experience with pipeline management using Copado
Minimum of 3 years of experience leading and delivering using Agile Methodologies
Ability to work collaboratively with stakeholders across the organization
Must have at least 1 current Salesforce certification
Ability to travel up to 15% to attend JH meetings, trainings, and/or professional conferences
Preferred
Bachelor's Degree in Computer Science, IT, Management, or Business
Current SAFe Certification
Benefits
Outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.
Company
Jack Henry
Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.
5001-10000 employees
H1B Sponsorship
Jack Henry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (14)
2022 (10)
2021 (9)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-20IPO
Leadership Team
Greg Adelson
Chief Executive Officer
Kevin williams
CFO
Recent News
2026-01-09
2026-01-06
Company data provided by crunchbase